SpotOn had 22 outages in the last 2 years totaling 42h 49m of downtime — averaging 0.9 incidents per month.
There were 22 SpotOn outages since June 3, 2025 totaling 42h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.
There is a known issue with the DoorDash integration that is confirmed to be In Progress on DoorDash's side. We are monitoring for resolution.
The DoorDash integration issue has been resolved. Order requests are processing successfully, and no further action is required.
Order data from 11-11:45EST is delayed in displaying in reporting. We are working on restoring.
We are continuing to investigate this issue.
Merchant funding for transactions processed on April 15, 2026 is delayed due to a file transfer issue. No transactions have been lost or incorrectly processed. We are actively working to resolve the issue.
This incident has been resolved.
Federal reserve ACH system is experience service degradation, which is impacting funding. We will continue to provide updates as the Fed releases more information.
We are continuing to monitor the issue and any progress made by the Fed. Some ACH's in the first window may have now processed.
Fed ACH systems are restored and affected merchants should start seeing their funds deposit.
Fed ACH system has restored operations. Incident is resolved.
We are currently investigating this issue.
This issue appears to be recovering. We're continuing to monitor.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
New Dashboard users are currently unable to activate their accounts. We're actively investigating.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Any previously impacted users can re-click the link in the activation email to activate their account.
There is currently an issue preventing guests from placing third party online ordering via Doordash or Uber Eats. This is also impacting user creation/editing in Dashboard and preventing logins on the Retail product. The team is investigating currently.
The team is continuing to investigate this issue. Please note, for some users the dashboard navigation will appear empty/blank, making it unusable.
Retail/Terminal login has been resolved. The team is currently working to fix third party and online ordering.
Online Ordering and Third Party Ordering is now restored. The team is currently working to resolve the issues with user creation and editing in Dashboard.
We are continuing to investigate all remaining issues with our third party vendor CodeFresh.
Creating or Editing a user in Dashboard as well as full Dashboard navigation have been resolved. There are still some lingering login issues with Express POS and Restaurant Customer Facing Displays we are resolving.
This incident has been resolved.
Cloudflare services are down impacting multiple SpotOn services including but not limited to Dashboard, BOH, and funding. We will continue to provide updates as Cloudflare releases more information. Next Update: 1 hour
Cloudflare has updated the incident has been resolved. We are now monitoring on our side to ensure all services come back online prior to marking resolved for SpotOn.
The Cloudflare issue impacting various SpotOn components (Dashboard, BOH, etc.) has been resolved.
The team is investigating an issue with a third party Gift Card provider that is causing transaction to fail for some customers.
The ongoing Microsoft Azure outage continues to impact some gift card transactions. Microsoft estimates a full resolution by 23:20 UTC. Refer to the Microsoft Azure status page for additional details https://azure.status.microsoft/en-us/status
This incident has been resolved.
We continue to experience an outage with our 3rd party telecom provider and are unable to take calls at this time. We sincerely apologize for any disruption this may cause to your operations. For immediate assistance, please reach us through one of the following channels: Via Email at [email protected] Via Live Chat, Visit spoton.com and look for the chat icon at the bottom of the landing page
We are continuing to investigate this issue.
This incident has been resolved and the phone lines are working as expected.
We are currently investigating this issue.
The integrated clock-in with RPOS and Teamwork has been resolved. Online Ordering continues to be down and the team is exploring a workaround to remove the dependency impacted by AWS.
Online Ordering is now working as expected. Our team put in place a workaround to remove the AWS dependency.
Online Ordering is now working as expected. Our team put in place a workaround to remove the AWS dependency.
The AWS Outage continues to impact SpotOn's funding distributions. While SpotOn has received the funds to disburse, we have been working with our 3rd party disbursement firm to distribute the funds but they and their bank have been impacted by the AWS outage. They are currently triaging the situation on their end with the goal of getting all merchants their funds today. More details to come as the situation continues to develop.
Any merchants who are on accelerated ACH funding will not receive their funds today (we are now targeting a deposit of tomorrow, 10/21/25). We are still investigating with our third party distributor to deposit funds for any merchants on RTP funding. Employees that receive tips through DayCheck will experience transfer delays.
DayCheck tip transfers are operational again, including both new transfers and the execution of those that were pending during the outage.
We received confirmation that the disbursements from today have succeeded. Accelerated ACH merchants will have rolled over to Standard ACH and will receive their weekend funds tomorrow. RTP merchants would have already received their funds in their account.
Amazon Web Services (AWS) is experiencing an outage that is resulting in some users not being able to access reporting and dashboard. We are monitoring their updates and working to mitigate any downstream effects on our services. We will continue to provide updates as AWS releases more information.
We are seeing dashboard and reporting services begin to recover and are monitoring performance closely.
This incident has been resolved - Reporting and dashboard services have recovered to pre-incident baselines.
Worldpay: SpotOn systems are working, but AWS outage impact extended beyond SpotOn systems and is affecting upstream partners and ability for money to be moved to merchants. TSYS has reported potential delays from the AWS issue causing a delay with the Transit hourly settlement files. All files has been transmitted, however. Some merchants are seeing successful funding this morning while others may be delayed.
Worldpay has executed the wire transfer and we are confirming the receipt of funds.
SpotOn has confirmed receipt of funds and are commencing the funding process now. All merchants should receive their funds from the weekend and today in a few minutes.
AWS is currently experiencing an outage in the US-East-1 region. We are monitoring their updates and working to mitigate any downstream effects on our services. We will continue to provide updates as AWS releases more information.
AWS outage in the US-East-1 region has been rectified. We are monitoring and working to mitigate any downstream effects on our services.
We are experiencing disruptions in processing online payments, impacting online ordering and virtual terminal services. Payments processed through those channels may be failing. Investigation with a third party gateway provider is underway.
We are continuing to experience disruptions processing online payments, impacting online ordering and virtual terminal services. We are working directly with our payments gateway partner to resolve the issue.
The issue impacting our payments gateway has been resolved, and online payments are successfully processing. We are monitoring status and will provide a final update in an hour if no additional issues arise.
We are continuing to monitor for any further issues.
The issue impacting online payments has been resolved, and normal operations have resumed.
We are currently experiencing an issue with SpotOn Dashboard where merchants may not be able to login. The team is investigating and we will post updates here.
Dashboard login has been restored. The team is continuing to monitor for any lingering impact.
The Dashboard login issue has been resolved.
Earlier today we experienced an issue related to availability of a third-party partner, which took our system offline. The root cause has been identified and the issue is now resolved.
Our Online Ordering and Restaurant systems are back up and running. We have resolved this issue
This incident has been resolved.
This incident has been resolved.
TSYS is experiencing an issue that is impacting payments on some SpotOn platforms. Workarounds are to use QR Scan to Pay on receipts, manual card entry or swipe and attach card.
The issue has been resolved at TSYS and we are monitoring the situation.
This incident has been resolved.
We are currently investigating an issue impacting the RPOS and Express Dashboards, including access to Virtual Terminal. Users will see a 503 error when trying to access spoton.dashboard.com. Our team is working to identify the root cause and will provide an update within 30 minutes.
The team continues to investigate and have expanded the impact to include Online Ordering and Reserve. Users are unable to enter payment information. We will provide an update every 15 minutes.
The team has identified the root cause and are implementing a fix. Services are beginning to come back online and we will continue to provide updates when services are fully operational.
A fix has been implemented and we are monitoring progress. We will provide a final update within 1 hour to confirm no additional issues have been identified.
The issue impacting Dashboard, Online Ordering, Reserve, and Virtual Terminal has been resolved. All services are fully operational.