SpotOn experienced a major incident on June 3, 2025 affecting Loyalty and Reserve and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2025, 12:47 AM UTC
We are currently investigating an issue impacting the RPOS and Express Dashboards, including access to Virtual Terminal. Users will see a 503 error when trying to access spoton.dashboard.com. Our team is working to identify the root cause and will provide an update within 30 minutes.
- investigating Jun 03, 2025, 01:02 AM UTC
The team continues to investigate and have expanded the impact to include Online Ordering and Reserve. Users are unable to enter payment information. We will provide an update every 15 minutes.
- investigating Jun 03, 2025, 01:29 AM UTC
The team has identified the root cause and are implementing a fix. Services are beginning to come back online and we will continue to provide updates when services are fully operational.
- monitoring Jun 03, 2025, 01:53 AM UTC
A fix has been implemented and we are monitoring progress. We will provide a final update within 1 hour to confirm no additional issues have been identified.
- resolved Jun 03, 2025, 02:04 AM UTC
The issue impacting Dashboard, Online Ordering, Reserve, and Virtual Terminal has been resolved. All services are fully operational.