Spotify Outage History

Started May 18, 2026, 07:56 AM UTC· resolved May 26, 2026, 06:05 AM UTC

1. investigating May 18, 2026, 07:56 AM UTC

   We've received reports that after the CarPlay display shows the previous track’s album cover instead of the current one.

2. resolved Jun 09, 2026, 07:54 AM UTC

   Status changed to: Fixed

3. resolved Jun 09, 2026, 07:54 AM UTC

   Hey folks, Thank you for your patience while we investigated this issue. We believe this should now be resolved for everyone - just make sure you're running the latest version of Spotify available. In case you're still having trouble or you need assistance with anything else, you can post a new thread in the relevant help board here . Take care.

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Started May 16, 2026, 11:06 AM UTC· resolved May 23, 2026, 11:06 AM UTC

1. investigating May 16, 2026, 11:06 AM UTC

   We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

2. resolved May 29, 2026, 08:38 AM UTC

   Status changed to: Fixed

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Started May 13, 2026, 12:42 PM UTC· resolved May 20, 2026, 12:42 PM UTC

1. investigating May 13, 2026, 12:42 PM UTC

   We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

2. resolved May 13, 2026, 01:31 PM UTC

   Status changed to: Fixed

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Started May 12, 2026, 04:54 PM UTC· resolved May 15, 2026, 10:08 AM UTC

1. investigating May 12, 2026, 04:54 PM UTC

   Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.

2. resolved May 12, 2026, 11:01 PM UTC

   Status changed to: Fixed

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Started May 08, 2026, 07:06 AM UTC· resolved May 15, 2026, 07:08 AM UTC

1. investigating May 08, 2026, 07:08 AM UTC

   Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

2. resolved May 31, 2026, 02:45 PM UTC

   Status changed to: Fixed

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Started May 08, 2026, 06:55 AM UTC· resolved May 15, 2026, 06:55 AM UTC

1. investigating May 08, 2026, 06:55 AM UTC

   Hey folks! Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

2. resolved May 21, 2026, 02:46 PM UTC

   Status changed to: Fixed

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Started Apr 30, 2026, 07:01 AM UTC· resolved May 07, 2026, 07:01 AM UTC

1. investigating Apr 30, 2026, 07:01 AM UTC

   We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

2. resolved May 07, 2026, 07:01 AM UTC

   Status changed to: Fixed

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Started Apr 22, 2026, 07:53 AM UTC· resolved Apr 29, 2026, 08:02 AM UTC

1. investigating Apr 22, 2026, 08:02 AM UTC

   We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error.

2. resolved May 15, 2026, 02:27 PM UTC

   Status changed to: Fixed

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Started Apr 21, 2026, 01:28 PM UTC· resolved Apr 22, 2026, 09:39 AM UTC

1. investigating Apr 21, 2026, 01:38 PM UTC

   Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries.

2. resolved Apr 28, 2026, 01:38 PM UTC

   Status changed to: Fixed

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Started Apr 15, 2026, 11:34 AM UTC· resolved Apr 22, 2026, 11:34 AM UTC

1. investigating Apr 15, 2026, 11:34 AM UTC

   We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound. This seems to only affect the desktop app.

2. resolved Apr 22, 2026, 11:34 AM UTC

   Status changed to: Fixed

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Started Apr 11, 2026, 10:19 AM UTC· resolved Apr 18, 2026, 10:19 AM UTC

1. investigating Apr 11, 2026, 10:19 AM UTC

   We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

2. resolved Apr 18, 2026, 10:19 AM UTC

   Status changed to: Fixed

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Started Apr 07, 2026, 12:59 PM UTC· resolved Apr 14, 2026, 12:59 PM UTC

1. investigating Apr 07, 2026, 12:59 PM UTC

   We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fewer tracks than expected.

2. resolved Apr 14, 2026, 12:59 PM UTC

   Status changed to: Fixed

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Started Apr 01, 2026, 09:02 AM UTC· resolved Apr 08, 2026, 09:02 AM UTC

1. investigating Apr 01, 2026, 09:02 AM UTC

   We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.

2. resolved Apr 08, 2026, 09:02 AM UTC

   Status changed to: Fixed

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Started Mar 21, 2026, 07:39 AM UTC· resolved Mar 28, 2026, 07:39 AM UTC

1. investigating Mar 21, 2026, 07:39 AM UTC

   We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

2. resolved Mar 28, 2026, 07:39 AM UTC

   Status changed to: Fixed

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Started Mar 18, 2026, 04:56 PM UTC· resolved Mar 19, 2026, 02:02 AM UTC

1. investigating Mar 19, 2026, 07:29 AM UTC

   We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're currently investigating this behavior.

2. resolved Mar 26, 2026, 07:29 AM UTC

   Status changed to: Fixed

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Started Mar 16, 2026, 11:07 AM UTC· resolved Mar 17, 2026, 04:42 PM UTC

1. investigating Mar 16, 2026, 11:07 AM UTC

   We're seeing reports that users are unable to watch podcast videos when using the Web Player https://open.spotify.com/ - episodes can be played as audio-only.

2. resolved Mar 23, 2026, 11:07 AM UTC

   Status changed to: Fixed

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Started Mar 13, 2026, 08:19 AM UTC· resolved Apr 22, 2026, 02:29 PM UTC

1. investigating Mar 13, 2026, 08:20 AM UTC

   Hey again folks, We've forwarded your info backstage so that it can get looked into. For anyone new here experiencing this, make sure to leave your details: Your affected device's make & model Your Spotify app version on the TV Thanks!

2. investigating Mar 13, 2026, 08:32 AM UTC

   Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, the issue doesn’t occur if the users are watching a music video - it seems to happen when listening to audio only. Most reports are coming from Samsung TV owners who are certain that this isn’t caused by their network connection. Other apps on the TV don’t exhibit this behavior, only Spotify.

3. resolved Apr 22, 2026, 02:29 PM UTC

   Hey folks! Although we're switching the status of this issue to 'Not right now' , it is still on our radar! Keep sending us the details requested above. This will help us determine what the common denominator between the affected devices is. In the meantime, if there's anything else, don't hesitate to reach out in the Help boards. Cheers!

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Started Mar 10, 2026, 01:05 PM UTC· resolved Mar 10, 2026, 01:49 PM UTC

1. investigating Mar 10, 2026, 01:10 PM UTC

   We've received reports that some users who have subscribed to Premium and successfully paid for it still only see free within their apps.

2. resolved Mar 17, 2026, 01:10 PM UTC

   Status changed to: Fixed

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Started Mar 09, 2026, 09:01 AM UTC· resolved Mar 11, 2026, 03:04 PM UTC

1. investigating Mar 05, 2026, 11:06 AM UTC

   https://community.spotify.com/forum/en/discussion/comment/7362927#Comment_7362927 Hey, @Sabrina30 , Thanks for the report! Our tech folks will have a look 👍 The Community is always here if something else comes up in the meantime.

2. investigating Mar 09, 2026, 09:12 AM UTC

   Hey there, Our tech folks are currently looking into this. We'll keep you posted here as soon as we have any news to share, so make sure to add your vote and subscribe to the thread from the three dots menu to stay tuned. Cheers 🤘

3. investigating Mar 11, 2026, 02:55 PM UTC

   We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

4. resolved Mar 11, 2026, 03:04 PM UTC

   Hey folks, Thank you for your patience while we investigated this issue. Our tech team has made some changes backstage so this should now fixed for everyone! 😎 If you're still having trouble or need assistance with anything else, you can post a new thread in the relevant Help board here . Cheers 🤘

5. resolved Mar 18, 2026, 02:55 PM UTC

   Status changed to: Fixed

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Started Feb 23, 2026, 08:51 AM UTC· resolved Mar 02, 2026, 08:51 AM UTC

1. investigating Feb 23, 2026, 08:51 AM UTC

   We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

2. resolved Mar 02, 2026, 08:51 AM UTC

   Status changed to: Fixed

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Started Feb 20, 2026, 03:57 PM UTC· resolved Feb 27, 2026, 03:57 PM UTC

1. investigating Feb 20, 2026, 03:57 PM UTC

   Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.

2. resolved Feb 27, 2026, 03:57 PM UTC

   Status changed to: Fixed

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Started Feb 14, 2026, 09:03 AM UTC· resolved Feb 17, 2026, 11:59 AM UTC

1. investigating Feb 14, 2026, 09:03 AM UTC

   We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

2. resolved Feb 17, 2026, 11:59 AM UTC

   Status changed to: Fixed

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Started Feb 07, 2026, 01:25 PM UTC· resolved May 06, 2026, 07:45 PM UTC

1. investigating Feb 07, 2026, 01:25 PM UTC

   We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan. The error message "There is a problem, please try again later" appears when trying to remove a member.

2. resolved May 06, 2026, 07:45 PM UTC

   Status changed to: Fixed

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Started Feb 06, 2026, 11:38 AM UTC· resolved Feb 13, 2026, 09:39 AM UTC

1. investigating Feb 06, 2026, 11:38 AM UTC

   We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

2. investigating Feb 06, 2026, 11:44 AM UTC

   Hey folks, Thanks for reporting this issue to us. We’ve passed your info on to the relevant team, who are currently looking into it. Make sure to click +VOTE and Subscribe to the thread to be notified of any developments. Could you also provide us with the following info, if you haven’t already: Device + OS version Exact Spotify version A link to the playlist (if you're willing to share it publicly) Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

3. resolved Feb 13, 2026, 09:39 AM UTC

   Hey folks, This should be fixed now. If you're still having trouble, make sure to post a new thread in the relevant help board here . Cheers,

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Started Feb 04, 2026, 10:44 AM UTC· resolved Feb 04, 2026, 12:42 PM UTC

1. investigating Feb 04, 2026, 10:44 AM UTC

   We've received reports that certain web pages are redirecting users to https://www.spotify.com/why-not-available/ which says "Spotify is currently not available in your country". Spotify links work correctly when a country code (e.g., /us/ for the US, /mx/ for Mexico, /se/ for Sweden, etc.) is manually added after the ".com" part of the URL. A detailed list of all available country codes can be found here . Example URL: https://support.spotify.com/us/

2. resolved Feb 04, 2026, 12:42 PM UTC

   Status changed to: Fixed

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