Spotify incident

[TV] Audio cuts out for a few seconds then comes back

Major Resolved View vendor source →

Spotify experienced a major incident on March 13, 2026 affecting Service, lasting 85d 22h. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2026, 08:32 AM UTC
Resolved
Jun 07, 2026, 07:06 AM UTC
Duration
85d 22h
Detected by Pingoru
Mar 13, 2026, 08:32 AM UTC

Affected components

Service

Update timeline

  1. investigating Mar 13, 2026, 08:32 AM UTC

    Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, the issue doesn’t occur if the users are watching a music video - it seems to happen when listening to audio only. Most reports are coming from Samsung TV owners who are certain that this isn’t caused by their network connection. Other apps on the TV don’t exhibit this behavior, only Spotify.