Spotify incident

[TV] Audio cuts out for a few seconds then comes back

Major Ongoing View vendor source →

Spotify is currently experiencing a major incident affecting Service, which began 61d ago. The vendor's full update timeline is below.

Started
Mar 13, 2026, 08:32 AM UTC
Resolved
Ongoing
Duration
● 60d 17h
Detected by Pingoru
Mar 13, 2026, 08:32 AM UTC

Affected components

Service

Update timeline

  1. investigating Mar 13, 2026, 08:32 AM UTC

    Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, the issue doesn’t occur if the users are watching a music video - it seems to happen when listening to audio only. Most reports are coming from Samsung TV owners who are certain that this isn’t caused by their network connection. Other apps on the TV don’t exhibit this behavior, only Spotify.