Spotify incident

Getting "This site is out of tune" when switching to Basic plan

Major Resolved View vendor source →

Spotify experienced a major incident on February 20, 2026 affecting Service, lasting 7d. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 03:57 PM UTC
Resolved
Feb 27, 2026, 03:57 PM UTC
Duration
7d
Detected by Pingoru
Feb 20, 2026, 03:57 PM UTC

Affected components

Service

Update timeline

  1. investigating Feb 20, 2026, 03:57 PM UTC

    Some users are reporting that they are getting the error message " This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page .

  2. resolved Feb 27, 2026, 03:57 PM UTC

    Status changed to: Fixed