SpinTel Outage History
SpinTel is up right nowPingoru has recorded 26 incidents for SpinTel: 13 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 4 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 15 of 744 (2%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 3 | 16 of 744 (2%) |
| November 2026 | 0 | 0 of 44 (0%) |
Incidents, newest first
Major October 21, 2026 Website maintenance 13h 4m Services, My Account
Started Oct 21, 2026, 06:14 AM UTC· resolved Oct 21, 2026, 07:18 PM UTC
- identified Oct 21, 2026, 06:14 AM UTC
We are currently conducting some urgent website and webmail maintenance. As a result, some actions like file and document uploads may not work correctly. We apologise for the inconvenience.
- resolved Oct 21, 2026, 07:18 PM UTC
Maintenance complete. Thanks for your patience.
Major October 15, 2026 Business PBX issue 1h Home/Business Phone
Started Oct 15, 2026, 01:57 AM UTC· resolved Oct 15, 2026, 02:57 AM UTC
- investigating Oct 15, 2026, 01:57 AM UTC
We are currently experiencing an issue affecting Business PBX services. We are investigating and will provide updates as they become available.
- identified Oct 15, 2026, 02:13 AM UTC
We've identified a storage issue affecting our PBX systems and are continuing to work on the issue.
- investigating Oct 15, 2026, 02:21 AM UTC
We've fixed the core issue, and are waiting for things to recover.
- resolved Oct 15, 2026, 02:57 AM UTC
We've now resolved the incident and have observed calls all working normally. Thank you for your patience.
Major October 8, 2026 nbn network issue 1h 52m NBN, NBN NSW, NBN QLD, NBN ACT
Started Oct 08, 2026, 10:31 AM UTC· resolved Oct 08, 2026, 12:23 PM UTC
- investigating Oct 08, 2026, 10:31 AM UTC
We've detected a networking issue affecting nbn services in multiple states. We are investigating and will provide updates as we have them.
- identified Oct 08, 2026, 10:59 AM UTC
An engineer has arrived on-site and has identified a faulty router as the cause.
- investigating Oct 08, 2026, 11:30 AM UTC
We've fixed the core issue, and are waiting for things to recover. We will continue to monitor.
- resolved Oct 08, 2026, 12:23 PM UTC
We've now resolved the incident. A hardware failure on one of our Sydney edge routers disrupted service for customers in SA and QLD. Since restoring service, we've made changes to our network so that Adelaide and Brisbane can keep working through another Sydney router if this happens again. We're also working with the vendor on the root cause. Thanks for your patience.
Major September 14, 2026 nbn network issue 26m NBN, NBN NSW, NBN QLD, NBN VIC and 8 more
Started Sep 14, 2026, 09:28 AM UTC· resolved Sep 14, 2026, 09:55 AM UTC
- investigating Sep 14, 2026, 09:28 AM UTC
Earlier this evening, we detected an unusually high volume of traffic affecting services across our network. Mitigation measures were put in place to prevent this traffic from causing further disruption. The issue has now been resolved, and services are returning to normal. We will continue to monitor the network closely and provide further updates if required. If your service is still offline, please power off your modem for 1 minute, then turn it back on and allow a few minutes for it to reconnect. If your service remains offline after restarting your modem, please contact our support team via live chat on our website or call 13 22 10.
- resolved Sep 14, 2026, 09:55 AM UTC
We've now resolved the incident. Thanks for your patience.
Major August 21, 2026 SMS Delivery issue 8h 38m Services, My Account
Started Aug 21, 2026, 12:29 AM UTC· resolved Aug 21, 2026, 09:07 AM UTC
- investigating Aug 21, 2026, 12:29 AM UTC
We experienced an issue affecting the delivery of SMS messages from our systems, including two-factor authentication (2FA) verification codes and other automated SMS notifications. The issue has now been resolved and SMS delivery is operating normally. Our technical team will continue to monitor the service to ensure stability. We apologise for any inconvenience caused.
- resolved Aug 21, 2026, 09:07 AM UTC
We've now resolved the incident. Thanks for your patience.
Major August 17, 2026 Nbn outage Ringwood/Bayswater 6h 28m NBN, NBN VIC
Started Aug 17, 2026, 08:47 PM UTC· resolved Aug 18, 2026, 03:16 AM UTC
- investigating Aug 17, 2026, 08:47 PM UTC
Monitoring has detected an nbn outage in Ringwood/Bayswater and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.
- identified Aug 17, 2026, 10:05 PM UTC
A configuration issue inside our vendors network has been identified, Engineers are currently working to fix this error. We should have an update within the next 30 - 60 minutes.
- investigating Aug 18, 2026, 12:58 AM UTC
Configuration issue has been resolved and services are coming back online now. If your service is still offline, please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.
- resolved Aug 18, 2026, 03:16 AM UTC
We've now resolved the incident. Thanks for your patience.
Major April 23, 2026 nbn outage Civic ACT 4h 21m NBN, NBN ACT
Started Apr 23, 2026, 09:11 PM UTC· resolved Apr 24, 2026, 01:32 AM UTC
- investigating Apr 23, 2026, 09:11 PM UTC
Monitoring has detected an nbn outage in Civic ACT and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.
- resolved Apr 24, 2026, 01:32 AM UTC
We've now resolved the incident. Thanks for your patience. If your service is still offline please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.
Major March 10, 2026 nbn outage Berkeley Vale 6h 19m NBN, NBN NSW
Started Mar 10, 2026, 08:20 PM UTC· resolved Mar 11, 2026, 02:39 AM UTC
- identified Mar 10, 2026, 08:20 PM UTC
Repairs to damaged fibre cables in Berkeley Vale are underway, updates will be provided as soon as they come to hand.
- identified Mar 10, 2026, 10:51 PM UTC
Technicians have confirmed that the vacuum truck has cleared a flooded manhole, and cable hauling has now been completed. Splicing activities are scheduled to commence within the next 60 minutes. Further updates will be provided as additional information becomes available.
- monitoring Mar 11, 2026, 12:11 AM UTC
We have confirmation from Field team that all fibres have been spliced successfully, all associated alarms are cleared and services are coming back online. If your service is still offline, please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.
- resolved Mar 11, 2026, 02:39 AM UTC
We've now resolved the incident. Thanks for your patience.
Major February 26, 2026 nbn outage South Australia 3h 10m NBN, NBN SA
Started Feb 26, 2026, 05:01 AM UTC· resolved Feb 26, 2026, 08:11 AM UTC
- investigating Feb 26, 2026, 05:01 AM UTC
We have detected an nbn dropout issue in Modbury, Prospect, St Marys and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.
- identified Feb 26, 2026, 06:36 AM UTC
A fibre break in the Wilton area has been identified and restoration work is underway, with fibre crews installing approximately 50 metres of replacement cable while civil teams excavate a trench to support a temporary joint. Once installation and jointing are completed, technicians will carry out final testing to confirm service stability. Thank you for your patience and understanding as we work to restore services as quickly as possible.
- resolved Feb 26, 2026, 08:11 AM UTC
We have confirmation from Field team that all fibres have been spliced successfully and all associated alarms are cleared.
Major February 12, 2026 nbn dropout NSW,ACT and SA 1h 11m NBN, NBN NSW, NBN SA
Started Feb 12, 2026, 02:07 AM UTC· resolved Feb 12, 2026, 03:19 AM UTC
- identified Feb 12, 2026, 02:07 AM UTC
Monitoring has detected a drop out in some nbn services in NSW and SA, there was a loss of connectivity for approximately 5 minutes. Services have recovered and you may need to power cycle your modem if you are still offline.
- resolved Feb 12, 2026, 03:19 AM UTC
The earlier service interruption was caused by an unexpected router crash and subsequent reboot. All services have now been restored and are operating normally. We are conducting a root cause analysis to prevent recurrence. Most customers should see their service automatically re-connect. If your service has not restored, please power cycle your modem. We apologise for the disruption and appreciate your patience.
Major January 17, 2026 nbn Outage SA 1h 12m NBN, NBN SA
Started Jan 17, 2026, 07:40 AM UTC· resolved Jan 17, 2026, 08:53 AM UTC
- investigating Jan 17, 2026, 07:40 AM UTC
We have detected an nbn outage in Modbury, Prospect, St Marys, Stirling and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.
- monitoring Jan 17, 2026, 08:15 AM UTC
We've fixed the core issue and services are coming back online now. If your service is still offline please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.
- resolved Jan 17, 2026, 08:53 AM UTC
We've now resolved the incident. Thanks for your patience. If your service is still offline please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.
Major January 10, 2026 nbn Outage SA 1d 17h NBN, NBN SA
Started Jan 10, 2026, 02:06 AM UTC· resolved Jan 11, 2026, 08:03 PM UTC
- investigating Jan 10, 2026, 02:06 AM UTC
We are investigating reports of dropouts and data flow issues on nbn services in multiple areas of South Australia. Engineers are investigating the cause of these issues, updates will be provided as soon as they come to hand.
- identified Jan 10, 2026, 03:10 AM UTC
Engineers have identified the issue and a technician is on route to site to implement a fix. We expect to provide the next update within 2 hours.
- identified Jan 10, 2026, 09:17 AM UTC
There has been a delay in getting replacement hardware delivered to site, eta will be provided once received from our vendor.
- monitoring Jan 10, 2026, 08:27 PM UTC
A temporary fix for the core issue was implemented, and services have been stable for the past 8 hours, we will keep this case open and continue to monitor stability for the next 24 hours.
- resolved Jan 11, 2026, 08:03 PM UTC
Services have been stable for over 24 hours, if your service has not restored please power your modem off for 10 minutes and power back on, and if service is still offline after power cycle please contact support through chat on our website or call 132210
Major November 4, 2025 nbn Outage near Maitland & Berkeley Vale 9h 45m NBN, NBN NSW
Started Nov 04, 2025, 10:43 PM UTC· resolved Nov 05, 2025, 08:29 AM UTC
- investigating Nov 04, 2025, 10:43 PM UTC
We have detected an nbn outage in Maitland and surrounding areas and are investigating the cause. Updates will be provided as soon as they come to hand.
- investigating Nov 04, 2025, 11:35 PM UTC
In addition to Maitland, we have now detected an nbn outage in Berkeley Vale and the surrounding areas. We will provide updates as soon as we have them.
- identified Nov 05, 2025, 12:31 AM UTC
Our back-haul provider suspects a fibre break in the Central Coast, NSW. A field technician is currently en route to the site to carry out initial troubleshooting and identify the precise location of the break. We will provide further updates once the field technician arrives on site and begins troubleshooting.
- identified Nov 05, 2025, 02:04 AM UTC
The field technician is on site and has commenced repairs. We will provide further updates as they become available.
- monitoring Nov 05, 2025, 04:53 AM UTC
We have observed services recovering and coming online. We will continue to monitor and provides updates
- resolved Nov 05, 2025, 08:29 AM UTC
Services have been stable for the last 4 hours, if your service has not restored please power your modem off for 1 minute and power back on, and if service is still offline after power cycle please contact support through chat on our website or call 132210
Major October 1, 2025 nbn outage 23h 59m NBN, NBN NSW
Started Oct 01, 2025, 09:48 AM UTC· resolved Oct 02, 2025, 09:48 AM UTC
- investigating Oct 01, 2025, 09:48 AM UTC
We have detected an nbn outage in Wollongong and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.
- investigating Oct 01, 2025, 10:05 PM UTC
We're sorry for the impact this outage is having on our customers. Our teams are working urgently to confirm the cause and will provide updates as more information becomes available. We thank customers for their patience as we work to resolve the situation as a priority.
- monitoring Oct 02, 2025, 06:23 AM UTC
Our nbn backhaul provider has identified the cause and implemented a fix on the network to restore services, if your services are still down please restart your modem/router and contact support if issues persist. We apologise for the impact this outage has had and we thank you for your patience.
- resolved Oct 02, 2025, 09:48 AM UTC
This issue has been resolved.
Major September 23, 2025 nbn Outage SA 3h 14m NBN, NBN SA
Started Sep 23, 2025, 07:46 PM UTC· resolved Sep 23, 2025, 11:01 PM UTC
- investigating Sep 23, 2025, 07:46 PM UTC
We have detected an nbn outage in Modbury, Edwardstown and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.
- monitoring Sep 23, 2025, 10:41 PM UTC
Fibre repairs have been completed and services are coming back online now. If your service is not online please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.
- resolved Sep 23, 2025, 11:01 PM UTC
We've now resolved the incident. Thanks for your patience. If your service is not online please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.
Major September 17, 2025 nbn outage in Asquith NSW and surrounding areas 19m NBN, NBN NSW
Started Sep 17, 2025, 12:30 AM UTC· resolved Sep 17, 2025, 12:50 AM UTC
- investigating Sep 17, 2025, 12:30 AM UTC
We have detected an nbn outage in Asquith, NSW and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.
- resolved Sep 17, 2025, 12:50 AM UTC
We've identified a local power outage is impacting the area. Please check Ausgrid's outages site for updates: https://www.ausgrid.com.au/Outages/Current-Outages
Major August 17, 2025 nbn outage Maitland 10h 25m NBN, NBN NSW
Started Aug 17, 2025, 04:19 PM UTC· resolved Aug 18, 2025, 02:45 AM UTC
- investigating Aug 17, 2025, 04:19 PM UTC
We have detected an nbn outage in Maitland NSW and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.
- identified Aug 17, 2025, 04:53 PM UTC
Investigation shows loss of signal alarm due to fibre break between Newcastle and Beresfield. Technicians have reached the Beresfield site to perform further testing.
- identified Aug 17, 2025, 05:52 PM UTC
Fibre break has been located in a Telstra pit in Mayfield, NSW. Service Stream is en-route towards Mayfield to perform non-destructive digging to pump out the water and debris from the pit and carefully expose damaged cables. Restoration ETA will be advised once damage assessment is complete.
- identified Aug 17, 2025, 10:14 PM UTC
Cable hauling has been successfully completed and the crew have started new cable installation process. Preparation work for the next stage of the process is scheduled to begin shortly.
- identified Aug 17, 2025, 11:24 PM UTC
Fibre team has commenced splicing at one end of the link. Splicing at the opposite end is scheduled to begin in the next hour. Services are expected to restore as splicing progresses. We'll continue to provide updates as progress is made.
- monitoring Aug 18, 2025, 12:32 AM UTC
Fibre repairs have been completed and services are coming back online now. If your service has not restored please power your modem off for 1 minute and power back on, if service is still offline after power cycle please contact support through chat on our website or call 132210.
- resolved Aug 18, 2025, 02:45 AM UTC
We've now resolved the incident. Thanks for your patience.
Major August 12, 2025 nbn data flow issues 5h 15m NBN, NBN NSW, NBN QLD, NBN VIC and 4 more
Started Aug 12, 2025, 08:00 PM UTC· resolved Aug 13, 2025, 01:15 AM UTC
- investigating Aug 12, 2025, 11:45 PM UTC
Network engineers are investigating nbn data flow issues currently affecting some customers. We're working on a resolution and will provide updates as they become available.
- monitoring Aug 13, 2025, 12:16 AM UTC
Engineers have applied a fix and have observed traffic returning to normal levels. We will continue to monitor and provide updates as needed.
- resolved Aug 13, 2025, 01:15 AM UTC
We've now confirmed the issue has been fixed, thank you for your patience. If your service is still experiencing issues please power your modem off for 10 minutes and then power back on. If after this you are still experiencing issues please contact support through chat on our website.
Major June 8, 2025 nbn outage Maitland 11h 47m NBN, NBN NSW
Started Jun 08, 2025, 10:15 AM UTC· resolved Jun 08, 2025, 10:03 PM UTC
- investigating Jun 08, 2025, 10:15 AM UTC
We have detected an nbn outage in Maitland NSW and surrounding areas, Engineers are investigating the cause of this outage and updates will be provided as soon as they come to hand.
- identified Jun 08, 2025, 12:52 PM UTC
Engineers have located a fibre break 8KM from Beresfield and is currently assessing the damage. Restoration action plan will be advised after the full assessment.
- resolved Jun 08, 2025, 10:03 PM UTC
Fibre repairs have been completed and services are back online. If your service has not restored please power your modem off for 1 minute and power back on and if still offline after power cycle please contact support through chat on our website.
Major June 6, 2025 Port Augusta nbn Outage 1d 7h NBN, NBN SA
Started Jun 06, 2025, 01:16 AM UTC· resolved Jun 07, 2025, 08:32 AM UTC
- investigating Jun 06, 2025, 01:16 AM UTC
We have detected an nbn outage in Port Augusta SA and surrounding areas, Engineers are investigating the cause of this outage and updates will be provided as soon as they come to hand.
- investigating Jun 06, 2025, 02:02 AM UTC
Initial investigation indicates an alarm, likely caused by a potential inland fibre break between Adelaide and Perth. Field teams have been dispatched to site and are currently en-route, to conduct further testing and isolation.
- identified Jun 06, 2025, 05:55 AM UTC
Field engineers have conducted OTDR testing and located the issue at a construction site. They have begun excavating the pit to isolate the fibre. Due to the complex nature of the break and extreme weather conditions, there is a delay in the isolation process.
- identified Jun 06, 2025, 10:36 AM UTC
Engineers have investigated further and found that the break occurred due to a pipe being installed by local contractors near the railway corridor, resulting in a fibre cut underground. Civil excavation will begin soon to expose and repair the damaged fibre.
- identified Jun 06, 2025, 09:09 PM UTC
Excavation work has uncovered the damaged section of cabling at a depth of 3.5 metres. Inclement weather continues to be a factor during remediation works. We expect to progress to the fibre cable replacement phase shortly after which splicing activities will commence. Due to the ongoing complex nature of this repair we are not able to provide an ETR at this stage.
- resolved Jun 07, 2025, 08:32 AM UTC
Fibre repair team advised services should start restoring in the next 45 min and final ETR is 19:30 local Adelaide time.
Major May 23, 2025 nbn outage Miranda POI 6h 47m NBN, NBN NSW
Started May 23, 2025, 01:34 PM UTC· resolved May 23, 2025, 08:21 PM UTC
- identified May 23, 2025, 01:34 PM UTC
We have detected an nbn outage in Miranda and surrounding areas, we have been advised that a damaged fibre cable near Port hacking road is the cause of this outage with repair crews currently on site. There is no ETA at the moment, once repairs are completed nbn services will restore automatically in most cases.
- resolved May 23, 2025, 08:21 PM UTC
Fibre repairs have been completed and services are back online. If your service has not restored please power your modem off for 1 minute and power back on.
Major March 7, 2025 nbn outage 2h NBN, NBN NSW
Started Mar 07, 2025, 02:52 AM UTC· resolved Mar 07, 2025, 04:52 AM UTC
- investigating Mar 07, 2025, 02:52 AM UTC
We have detected and are investigating an issue affecting nbn™ services in Carramar NSW and surrounding suburbs.
- monitoring Mar 07, 2025, 03:30 AM UTC
We are still investigating the cause of the outage, however services are coming back online now. Please restart your modem if your nbn service has not recovered.
- resolved Mar 07, 2025, 04:52 AM UTC
We've now resolved the incident. Thanks for your patience.
Major February 2, 2025 nbn™ outage in Cairns, Queensland 1d 22h NBN, NBN QLD
Started Feb 02, 2025, 10:26 PM UTC· resolved Feb 04, 2025, 09:12 PM UTC
- investigating Feb 02, 2025, 10:26 PM UTC
We have detected and are investigating an issue affecting nbn™ services in and around Cairns, Queensland. Affected services will be offline.
- identified Feb 03, 2025, 02:02 AM UTC
Services in the area have been confirmed to be down due to unplanned power outages caused by the severe weather conditions and heavy rainfall across parts of Cairns and Bowen regions in Queensland. We will continue to provide updates as we receive them.
- identified Feb 03, 2025, 10:33 PM UTC
Our vendor has confirmed that all roads are closed due to heavy flooding, and exploring other options via air isn't possible due to the severe winds and current conditions. We are monitoring the situation and will provide further updates on the progress of the repair efforts once available.
- monitoring Feb 04, 2025, 04:34 AM UTC
Services are now recovering and coming back online.
- resolved Feb 04, 2025, 09:12 PM UTC
We've now confirmed the incident has been resolved. If your services are still having issues please power your modem off for 1 minute and power back on. If your services are still offline after a power cycle please contact support through chat on our website or by calling 132210.