SpinTel experienced a major incident on October 8, 2026, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 08, 2026, 10:31 AM UTC
We've detected a networking issue affecting nbn services in multiple states. We are investigating and will provide updates as we have them.
- identified Oct 08, 2026, 10:59 AM UTC
An engineer has arrived on-site and has identified a faulty router as the cause.
- investigating Oct 08, 2026, 11:30 AM UTC
We've fixed the core issue, and are waiting for things to recover. We will continue to monitor.
- resolved Oct 08, 2026, 12:23 PM UTC
We've now resolved the incident. A hardware failure on one of our Sydney edge routers disrupted service for customers in SA and QLD. Since restoring service, we've made changes to our network so that Adelaide and Brisbane can keep working through another Sydney router if this happens again. We're also working with the vendor on the root cause. Thanks for your patience.