Resolved after 6 hours 19 minutes, affecting NBN and NBN NSW, on March 10, 2026.
We have confirmation from Field team that all fibres have been spliced successfully, all associated alarms are cleared and services are coming back online. If your service is still offline, please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.
Affected components
Update timeline
- identified Mar 10, 2026, 08:20 PM UTC
Repairs to damaged fibre cables in Berkeley Vale are underway, updates will be provided as soon as they come to hand.
- identified Mar 10, 2026, 10:51 PM UTC
Technicians have confirmed that the vacuum truck has cleared a flooded manhole, and cable hauling has now been completed. Splicing activities are scheduled to commence within the next 60 minutes. Further updates will be provided as additional information becomes available.
- monitoring Mar 11, 2026, 12:11 AM UTC
We have confirmation from Field team that all fibres have been spliced successfully, all associated alarms are cleared and services are coming back online. If your service is still offline, please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.
- resolved Mar 11, 2026, 02:39 AM UTC
We've now resolved the incident. Thanks for your patience.
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