Resolved after 1 hour 11 minutes, affecting NBN and NBN NSW and 1 more, on February 12, 2026.
The earlier service interruption was caused by an unexpected router crash and subsequent reboot. All services have now been restored and are operating normally. We are conducting a root cause analysis to prevent recurrence. Most customers should see their service automatically re-connect. If your service has not restored, please power cycle your modem. We apologise for the disruption and appreciate your patience.
Affected components
Update timeline
- identified Feb 12, 2026, 02:07 AM UTC
Monitoring has detected a drop out in some nbn services in NSW and SA, there was a loss of connectivity for approximately 5 minutes. Services have recovered and you may need to power cycle your modem if you are still offline.
- resolved Feb 12, 2026, 03:19 AM UTC
The earlier service interruption was caused by an unexpected router crash and subsequent reboot. All services have now been restored and are operating normally. We are conducting a root cause analysis to prevent recurrence. Most customers should see their service automatically re-connect. If your service has not restored, please power cycle your modem. We apologise for the disruption and appreciate your patience.
Your product runs on more than SpinTel
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services