SpinTel experienced a major incident on February 12, 2026, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Feb 12, 2026, 03:19 AM UTC
The earlier service interruption was caused by an unexpected router crash and subsequent reboot. All services have now been restored and are operating normally. We are conducting a root cause analysis to prevent recurrence. Most customers should see their service automatically re-connect. If your service has not restored, please power cycle your modem. We apologise for the disruption and appreciate your patience.