Update timeline
- resolved Feb 12, 2026, 03:19 AM UTC
The earlier service interruption was caused by an unexpected router crash and subsequent reboot. All services have now been restored and are operating normally. We are conducting a root cause analysis to prevent recurrence. Most customers should see their service automatically re-connect. If your service has not restored, please power cycle your modem. We apologise for the disruption and appreciate your patience.
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