SpinTel experienced a major incident on April 23, 2026, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 23, 2026, 09:11 PM UTC
Monitoring has detected an nbn outage in Civic ACT and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.
- resolved Apr 24, 2026, 01:32 AM UTC
We've now resolved the incident. Thanks for your patience. If your service is still offline please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.