Resolved after 23 hours 59 minutes, affecting NBN and NBN NSW, on October 1, 2025.
Our nbn backhaul provider has identified the cause and implemented a fix on the network to restore services, if your services are still down please restart your modem/router and contact support if issues persist. We apologise for the impact this outage has had and we thank you for your patience.
Affected components
Update timeline
- investigating Oct 01, 2025, 09:48 AM UTC
We have detected an nbn outage in Wollongong and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.
- investigating Oct 01, 2025, 10:05 PM UTC
We're sorry for the impact this outage is having on our customers. Our teams are working urgently to confirm the cause and will provide updates as more information becomes available. We thank customers for their patience as we work to resolve the situation as a priority.
- monitoring Oct 02, 2025, 06:23 AM UTC
Our nbn backhaul provider has identified the cause and implemented a fix on the network to restore services, if your services are still down please restart your modem/router and contact support if issues persist. We apologise for the impact this outage has had and we thank you for your patience.
- resolved Oct 02, 2025, 09:48 AM UTC
This issue has been resolved.
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