nbn outage Maitland

Update timeline

1. investigating Aug 17, 2025, 04:19 PM UTC

   We have detected an nbn outage in Maitland NSW and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.

2. identified Aug 17, 2025, 04:53 PM UTC

   Investigation shows loss of signal alarm due to fibre break between Newcastle and Beresfield. Technicians have reached the Beresfield site to perform further testing.

3. identified Aug 17, 2025, 05:52 PM UTC

   Fibre break has been located in a Telstra pit in Mayfield, NSW. Service Stream is en-route towards Mayfield to perform non-destructive digging to pump out the water and debris from the pit and carefully expose damaged cables. Restoration ETA will be advised once damage assessment is complete.

4. identified Aug 17, 2025, 10:14 PM UTC

   Cable hauling has been successfully completed and the crew have started new cable installation process. Preparation work for the next stage of the process is scheduled to begin shortly.

5. identified Aug 17, 2025, 11:24 PM UTC

   Fibre team has commenced splicing at one end of the link. Splicing at the opposite end is scheduled to begin in the next hour. Services are expected to restore as splicing progresses. We'll continue to provide updates as progress is made.

6. monitoring Aug 18, 2025, 12:32 AM UTC

   Fibre repairs have been completed and services are coming back online now. If your service has not restored please power your modem off for 1 minute and power back on, if service is still offline after power cycle please contact support through chat on our website or call 132210.

7. resolved Aug 18, 2025, 02:45 AM UTC

   We've now resolved the incident. Thanks for your patience.