SpinTel experienced a major incident on August 17, 2026, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 17, 2026, 08:47 PM UTC
Monitoring has detected an nbn outage in Ringwood/Bayswater and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.
- investigating Aug 18, 2026, 12:58 AM UTC
Configuration issue has been resolved and services are coming back online now. If your service is still offline, please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.
- resolved Aug 18, 2026, 03:16 AM UTC
We've now resolved the incident. Thanks for your patience.