Spektrix experienced a minor incident on August 10, 2026 affecting UK and Ireland, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2026, 11:22 AM UTC
We are currently investigating this issue.
- investigating Aug 10, 2026, 11:27 AM UTC
We are currently aware of an issue where queues are being generated during online booking, despite demand not being high for events. Customers online may see a queue on your website and be queueing for a few minutes. Everything else is functioning as normal.
- monitoring Aug 10, 2026, 11:52 AM UTC
After identifying the issue, we've made some changes to mitigate the queues being triggered. We're now monitoring the impact of these changes.
- monitoring Aug 10, 2026, 12:22 PM UTC
We believe the changes have mitigated issues with queues being generated for events with low demand during online bookings. We're continuing to monitor the impact of these changes and will update further
- resolved Aug 10, 2026, 03:03 PM UTC
We have not seen any new non-standard queues generate since the changes were applied - normal queueing behaviour is now in place for customers making online ticket purchases.