Softpay incident

Nets transaction issue

Notice Resolved View vendor source →

Softpay experienced a notice incident on April 10, 2025 affecting Softpay Production Environment, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 11:43 AM UTC
Resolved
Apr 10, 2025, 12:37 PM UTC
Duration
53m
Detected by Pingoru
Apr 10, 2025, 11:43 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Apr 10, 2025, 11:43 AM UTC

    We are seeing Nets transactions not going through. We're investigating.

  2. investigating Apr 10, 2025, 11:46 AM UTC

    We are continuing to investigate. The issue impacts all transactions going through Nets processing (TOF-based). Next update no later than 14:00.

  3. investigating Apr 10, 2025, 12:01 PM UTC

    We are still investigating the issue. Cause not pinpointed yet. Next update no later than 14:15.

  4. identified Apr 10, 2025, 12:07 PM UTC

    Possible cause found and mitigations have been run. Transactions are starting to come through again.

  5. monitoring Apr 10, 2025, 12:10 PM UTC

    Issue should be fixed and transactions are looking good. Monitoring now.

  6. resolved Apr 10, 2025, 12:37 PM UTC

    TOF-based transactions are back to normal and stable.