Softpay incident

2.3.0: issues with Cloud Transactions not starting

Notice Resolved View vendor source →

Softpay experienced a notice incident on November 13, 2024 affecting Softpay Production Environment, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2024, 02:34 PM UTC
Resolved
Nov 13, 2024, 04:04 PM UTC
Duration
1h 30m
Detected by Pingoru
Nov 13, 2024, 02:34 PM UTC

Affected components

Softpay Production Environment

Update timeline

  1. identified Nov 13, 2024, 02:34 PM UTC

    We have received reports of an issue with Cloud transactions not starting on Sunmi devices running 2.3.0. The issue has been identified and a hotfix is in the making. No changes are necessary on devices. Next update at 16:30.

  2. monitoring Nov 13, 2024, 02:52 PM UTC

    A fix has been implemented and rolled out. We are monitoring the change.

  3. identified Nov 13, 2024, 03:29 PM UTC

    The first hotfix unfortunately did not fix all aspects. We are in the process of rolling out a second fix to solve Cloud Transactions not starting. Next update no later than @17:00.

  4. monitoring Nov 13, 2024, 03:45 PM UTC

    A fix has been rolled out and we are monitoring.

  5. resolved Nov 13, 2024, 04:04 PM UTC

    Deployment of hotfix #2 is confirmed to have solved the issue.