Softpay incident

Issues with some/all transactions

Notice Resolved View vendor source →

Softpay experienced a notice incident on October 27, 2024 affecting Softpay Production Environment, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2024, 06:47 AM UTC
Resolved
Oct 27, 2024, 07:23 AM UTC
Duration
35m
Detected by Pingoru
Oct 27, 2024, 06:47 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Oct 27, 2024, 06:47 AM UTC

    We are investigating issues that affect most transactions. Next update by 6:30 UTC

  2. investigating Oct 27, 2024, 07:11 AM UTC

    Issues are limited to NETS acquirer. Other acquirers are not affected.

  3. investigating Oct 27, 2024, 07:22 AM UTC

    Issue resolved. Transactions are completing successfully.

  4. resolved Oct 27, 2024, 07:23 AM UTC

    This incident has been resolved.