Softpay incident

Transaction failures and timeouts

Major Resolved View vendor source →

Softpay experienced a major incident on December 5, 2024 affecting Softpay Production Environment, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2024, 02:00 AM UTC
Resolved
Dec 05, 2024, 02:59 AM UTC
Duration
58m
Detected by Pingoru
Dec 05, 2024, 02:00 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating Dec 05, 2024, 02:12 AM UTC

    we were seeing a higher latency with a number of transactions timing out.

  2. investigating Dec 05, 2024, 02:14 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 05, 2024, 02:33 AM UTC

    Latency is decreasing and transactions are completing successfully since 3.15 CET

  4. monitoring Dec 05, 2024, 02:50 AM UTC

    Transactions are running normal again

  5. resolved Dec 05, 2024, 02:59 AM UTC

    Systems are operational again.