Softpay incident

Elevated error rate for external payment processing

Notice Resolved View vendor source →

Softpay experienced a notice incident on May 23, 2025 affecting Softpay Production Environment, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2025, 09:15 AM UTC
Resolved
May 23, 2025, 10:07 AM UTC
Duration
52m
Detected by Pingoru
May 23, 2025, 09:15 AM UTC

Affected components

Softpay Production Environment

Update timeline

  1. investigating May 23, 2025, 09:15 AM UTC

    We are currently investigating an issue with external payment processing which may result in transaction errors for some customers.

  2. investigating May 23, 2025, 09:24 AM UTC

    The issue is primarily affecting transactions on non-Nets processing. We are continuing to investigate the issue.

  3. monitoring May 23, 2025, 09:31 AM UTC

    Issue is resolved. We are monitoring .

  4. resolved May 23, 2025, 10:07 AM UTC

    Issue resolved. Post Mortem to follow.