Softpay experienced a notice incident on February 3, 2025 affecting Softpay Production Environment, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Production Environment
Update timeline
- investigating Feb 03, 2025, 10:03 AM UTC
We are investigating an issue with our connection to SIA which is currently down. Transactions are not currently possible. Next update 11:15.
- identified Feb 03, 2025, 10:19 AM UTC
Processor is investigating issue. Next update 11:30
- identified Feb 03, 2025, 10:30 AM UTC
Processor continues to investigate issue. Next update no later than 11:45.
- monitoring Feb 03, 2025, 10:37 AM UTC
Connection is back up. Transactions are now coming through. Monitoring.
- resolved Feb 03, 2025, 10:52 AM UTC
Confirmed resolved. All systems are good and transactions are coming through as expected. Network issues at processor were resolved with success.