Softpay experienced a notice incident on December 2, 2024 affecting Softpay Sandbox/Test Environment, lasting 22h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Softpay Sandbox/Test Environment
Update timeline
- identified Dec 02, 2024, 10:56 AM UTC
Making transaction and setting up new stores and terminals in Sandbox on TOF based test acquiring is currently not working. The issue is caused by issues with the connection to the TOF acquiring test. The issue has been reported and we are working on getting it back as soon as possible.
- resolved Dec 03, 2024, 09:13 AM UTC
Connection is reestablished. If you continue to see issues on Sandbox app when selecting store please uninstall and reinstall Sandbox app.