Ongoing since 11:15 AM UTC, affecting Softpay Production Environment.
Card payments processed via Fiserv are being declined due to a connectivity. Issue on the acquirer's side; other acquirers are not affected Softpay's platform is operating normally.
Affected components
Softpay Production Environment
Update timeline
- investigating Nov 07, 2026, 11:15 AM UTC
We are investigating connection issues that affecting some transactions through Fiserv-europe . Softpay's own platform is operating normally.
- identified Nov 07, 2026, 11:20 AM UTC
Card payments processed via Fiserv are being declined due to a connectivity. Issue on the acquirer's side; other acquirers are not affected Softpay's platform is operating normally.
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