Resolved after 33 minutes, affecting Softpay Production Environment, on October 29, 2026.
Failure rates are declining and transactions are being processed again towards MYPOS. We are monitoring closely and will update accordingly.
Affected components
Update timeline
- investigating Oct 29, 2026, 09:16 AM UTC
We are currently investigating an issue with transaction processing towards MYPOS which may result in failures for some customers. All Softpay services are working normally.
- identified Oct 29, 2026, 09:33 AM UTC
The issue has been identified
- monitoring Oct 29, 2026, 09:34 AM UTC
Failure rates are declining and transactions are being processed again towards MYPOS. We are monitoring closely and will update accordingly.
- resolved Oct 29, 2026, 09:49 AM UTC
The incident have been resolved. Softpay system worked as expected throughout
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