Resolved after 18 minutes, affecting Softpay Production Environment, on October 23, 2026.
Failure rates are declining and transactions are being processed again towards Nets. We are monitoring closely and will update accordingly.
Affected components
Update timeline
- investigating Oct 23, 2026, 10:54 AM UTC
We are currently investigating an issue with transaction processing towards a partner which may result in failures for some customers.
- identified Oct 23, 2026, 10:59 AM UTC
We have currently identified the issues as related to Nets. We are continuing to monitor the situation. All Softpay services are working normally.
- monitoring Oct 23, 2026, 11:02 AM UTC
Failure rates are declining and transactions are being processed again towards Nets. We are monitoring closely and will update accordingly.
- resolved Oct 23, 2026, 11:12 AM UTC
The incident have been resolved. Softpay system worked as expected throughout
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