Smokeball incident

Issues connecting to the Smokeball cloud

Resolved after 40 minutes, affecting General Use and Smokeball Billing, on March 27, 2024.

monitoring Mar 27, 2024, 01:03 PM UTC

Users are now able to login to the web applications. Messages and other data should now be loading in the desktop application. Thank you for your patience

Started
Mar 27, 2024, 12:47 PM UTC
Resolved
Mar 27, 2024, 01:28 PM UTC
Duration
40m
Detected by Pingoru
Mar 27, 2024, 12:47 PM UTC

Affected components

General UseSmokeball Billing

Update timeline

  1. investigating Mar 27, 2024, 12:47 PM UTC

    We are aware of issues that are impacting the ability to login to the web application and load data in the desktop application. This includes loading messages and matter data. Our team is working on a solution. Thank you for your patience.

  2. monitoring Mar 27, 2024, 01:03 PM UTC

    Users are now able to login to the web applications. Messages and other data should now be loading in the desktop application. Thank you for your patience

  3. resolved Mar 27, 2024, 01:28 PM UTC

    We have resolved the web application issues.

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