Smokeball incident

PDF invoices are not loading

Resolved after 17 minutes, affecting Smokeball Billing, on July 12, 2024.

identified Jul 12, 2024, 01:17 PM UTC

The issue has been identified and a fix is being implemented.

Started
Jul 12, 2024, 01:05 PM UTC
Resolved
Jul 12, 2024, 01:22 PM UTC
Duration
17m
Detected by Pingoru
Jul 12, 2024, 01:05 PM UTC

Affected components

Smokeball Billing

Update timeline

  1. investigating Jul 12, 2024, 01:05 PM UTC

    We are aware of issues with invoice PDFs loading. The invoices are finalizing but the PDF is not displaying. Our team is investigating the issue. Thank you!

  2. identified Jul 12, 2024, 01:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 12, 2024, 01:22 PM UTC

    PDF invoices are now loading as expected. Thank you for your patience.

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