Resolved after 15 hours 34 minutes, affecting Infotrack, on September 17, 2024.
The team at InfoTrack/SignIT have resolved the issue. SignIT from Smokeball is now working as expected. Thank you for your understanding.
Affected components
Update timeline
- investigating Sep 17, 2024, 07:18 PM UTC
We are aware of issues with using the right-click SignIT function from a Smokeball matter. Our team and Infotrack team are working on a solution. You can still use SignIT but opening up Infotrack and clicking SignIT from that home page.
- identified Sep 17, 2024, 07:43 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 17, 2024, 11:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2024, 10:53 AM UTC
The team at InfoTrack/SignIT have resolved the issue. SignIT from Smokeball is now working as expected. Thank you for your understanding.
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