Resolved after 54 minutes, affecting General Use and Smokeball Billing, on December 13, 2024.
The issue has been resolved and all systems are fully operational.
Affected components
General UseSmokeball Billing
Update timeline
- investigating Dec 13, 2024, 03:39 AM UTC
We are aware of issues logging into Smokeball applications. This is caused by an outage with Amazon Web Services (AWS). We are monitoring their status and will update accordingly. Thank you for your patience.
- identified Dec 13, 2024, 03:39 AM UTC
The issue has been identified and a fix is being implemented.
- identified Dec 13, 2024, 04:33 AM UTC
The issue has been resolved and all systems are fully operational.
- resolved Dec 13, 2024, 04:33 AM UTC
This incident has been resolved.
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