Skytap Outage History

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Skytap had 29 outages in the last 2 years totaling 41h 57m of downtime — averaging 1.2 incidents per month.

There were 29 Skytap outages since December 12, 2024 totaling 41h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.skytap.com

Major May 5, 2026

Storage Degradation in US-Texas Region-M-1

Detected by Pingoru
May 05, 2026, 11:27 PM UTC
Resolved
May 06, 2026, 12:01 AM UTC
Duration
34m
Affected: US-Texas-M-1 Storage
Timeline · 4 updates
  1. investigating May 05, 2026, 11:27 PM UTC

    We are currently investigating alerts related to a possible storage issue in our US-Texas Region-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

  2. identified May 05, 2026, 11:36 PM UTC

    We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

  3. identified May 06, 2026, 12:01 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 06, 2026, 12:01 AM UTC

    The storage issue in our US-Texas Region-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Major May 2, 2026

Storage Degradation in US-Texas-M-1

Detected by Pingoru
May 02, 2026, 07:42 PM UTC
Resolved
May 02, 2026, 09:08 PM UTC
Duration
1h 25m
Affected: US-Texas-M-1 Storage
Timeline · 3 updates
  1. investigating May 02, 2026, 07:42 PM UTC

    We are currently investigating alerts related to a possible storage issue in our US-Texas-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

  2. identified May 02, 2026, 08:50 PM UTC

    We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

  3. resolved May 02, 2026, 09:08 PM UTC

    The storage issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Critical April 10, 2026

Storage Degradation in UK-London-M-1

Detected by Pingoru
Apr 10, 2026, 09:38 PM UTC
Resolved
Apr 10, 2026, 10:15 PM UTC
Duration
37m
Affected: UK-London-M-1 Storage
Timeline · 2 updates
  1. identified Apr 10, 2026, 09:38 PM UTC

    We have identified a storage issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

  2. resolved Apr 10, 2026, 10:15 PM UTC

    The storage issue in our UK-London-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Minor April 1, 2026

Storage Degradation in APAC-2 region

Detected by Pingoru
Apr 01, 2026, 10:16 PM UTC
Resolved
Apr 01, 2026, 11:02 PM UTC
Duration
45m
Affected: APAC-2 Storage
Timeline · 2 updates
  1. investigating Apr 01, 2026, 10:16 PM UTC

    We are currently investigating alerts related to a possible storage issue in our APAC-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

  2. resolved Apr 01, 2026, 11:02 PM UTC

    The storage issue in our APAC-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Major March 14, 2026

Storage Degradation in US-Virginia-M-2

Detected by Pingoru
Mar 14, 2026, 09:00 AM UTC
Resolved
Mar 14, 2026, 10:05 AM UTC
Duration
1h 5m
Affected: US-Virginia-M-2 Storage
Timeline · 3 updates
  1. investigating Mar 14, 2026, 09:00 AM UTC

    We are currently investigating alerts related to a possible storage issue in our US-Virginia-M-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

  2. identified Mar 14, 2026, 09:50 AM UTC

    We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

  3. resolved Mar 14, 2026, 10:05 AM UTC

    The storage issue in our US-Virginia-M-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Minor March 5, 2026

Kyndryl Cloud Uplift Portal (cloud.skytap.com) issues

Detected by Pingoru
Mar 05, 2026, 04:15 AM UTC
Resolved
Mar 05, 2026, 04:33 AM UTC
Duration
18m
Affected: Portal (cloud.skytap.com)
Timeline · 3 updates
  1. investigating Mar 05, 2026, 04:15 AM UTC

    We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is experiencing some performance issues as of 4 March 2026 8:13PM . We are currently investigating this issue. We will provide an update within one hour.

  2. monitoring Mar 05, 2026, 04:32 AM UTC

    We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available and responsive. We will provide an additional update within one hour.

  3. resolved Mar 05, 2026, 04:33 AM UTC

    This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) should be available again to all users.

Read the full incident report →

Major March 1, 2026

Hosting Degradation in AU-Sydney-M-1

Detected by Pingoru
Mar 01, 2026, 01:01 AM UTC
Resolved
Mar 01, 2026, 02:42 AM UTC
Duration
1h 41m
Affected: AU-Sydney-M-1 x86 ComputeAU-Sydney-M-1 Services
Timeline · 3 updates
  1. identified Mar 01, 2026, 01:01 AM UTC

    We have identified an issue related to hosting services in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments We will provide an update within one hour.

  2. identified Mar 01, 2026, 02:02 AM UTC

    We are continuing to work on an issue related to hosting services in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments We will post updates as they are available.

  3. resolved Mar 01, 2026, 02:42 AM UTC

    The issue related to hosting services in our AU-Sydney-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support ([email protected]) for assistance.

Read the full incident report →

Major February 24, 2026

Storage Degradation in NL-Amsterdam-M-1

Detected by Pingoru
Feb 24, 2026, 10:24 PM UTC
Resolved
Feb 25, 2026, 12:31 AM UTC
Duration
2h 6m
Affected: NL-Amsterdam-M-1 Storage
Timeline · 3 updates
  1. identified Feb 24, 2026, 10:24 PM UTC

    We have identified a storage issue in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

  2. identified Feb 24, 2026, 11:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 25, 2026, 12:31 AM UTC

    The storage issue in our NL-Amsterdam-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Critical December 23, 2025

Hosting Degradation in US-West

Detected by Pingoru
Dec 23, 2025, 05:34 AM UTC
Resolved
Dec 23, 2025, 07:47 AM UTC
Duration
2h 13m
Affected: US-West x86 Compute
Timeline · 5 updates
  1. investigating Dec 23, 2025, 05:34 AM UTC

    We are investigating reports regarding an issue related to hosting services in our US-West Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

  2. identified Dec 23, 2025, 05:51 AM UTC

    We have identified an issue related to hosting services in our US-West Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

  3. identified Dec 23, 2025, 06:48 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Dec 23, 2025, 07:27 AM UTC

    We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-West Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

  5. resolved Dec 23, 2025, 07:47 AM UTC

    The issue related to hosting services in our US-West Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

Read the full incident report →

Major November 4, 2025

HTML5 Client Issues in EMEA

Detected by Pingoru
Nov 04, 2025, 03:05 PM UTC
Resolved
Nov 04, 2025, 04:32 PM UTC
Duration
1h 27m
Affected: EMEA Services
Timeline · 3 updates
  1. investigating Nov 04, 2025, 03:05 PM UTC

    We are currently investigating alerts related to a possible services issue, which may affect HTML5 SRA (Secure Remote Access)client connections in our EMEA Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

  2. monitoring Nov 04, 2025, 03:39 PM UTC

    We have have made preliminary changes to alleviate an issue previously reported in our EMEA Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support ([email protected]) for immediate assistance: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects

  3. resolved Nov 04, 2025, 04:32 PM UTC

    The issue in our EMEA Region has now been resolved. All customer visible symptoms should now be alleviated: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

Read the full incident report →

Major September 15, 2025

Network Issues in AU-Sydney-M-1

Detected by Pingoru
Sep 15, 2025, 04:38 PM UTC
Resolved
Sep 15, 2025, 04:51 PM UTC
Duration
12m
Affected: AU-Sydney-M-1 Network
Timeline · 3 updates
  1. identified Sep 15, 2025, 04:38 PM UTC

    We have identified a networking issue in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

  2. monitoring Sep 15, 2025, 04:45 PM UTC

    We have have made preliminary changes to alleviate an issue previously reported with one network sub-system in our AU-Sydney-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support ([email protected]) for immediate assistance: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour.

  3. resolved Sep 15, 2025, 04:51 PM UTC

    The networking issue in our AU-Sydney-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

Read the full incident report →

Major September 9, 2025

Hosting Degradation in APAC-2

Detected by Pingoru
Sep 09, 2025, 01:41 AM UTC
Resolved
Sep 09, 2025, 03:37 AM UTC
Duration
1h 55m
Affected: APAC-2 x86 Compute
Timeline · 2 updates
  1. identified Sep 09, 2025, 01:41 AM UTC

    We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted

  2. resolved Sep 09, 2025, 03:37 AM UTC

    The issue related to hosting services in our APAC-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

Read the full incident report →

Minor September 5, 2025

Hosting Degradation in All Region for IBMi VM

Detected by Pingoru
Sep 05, 2025, 08:09 AM UTC
Resolved
Sep 05, 2025, 09:02 AM UTC
Duration
53m
Affected: US-Virginia-M-1 POWER ComputeSG-Singapore-M-1 POWER ComputeNL-Amsterdam-M-1 POWER ComputeUS-Texas-M-1 POWER ComputeCN-HongKong-M-1 POWER ComputeUK-London-M-1 POWER ComputeIE-Dublin-M-1 POWER ComputeUK-London-M-2 POWER ComputeIN-Pune-M-1 - POWER ComputeAU-Sydney-M-1 POWER ComputeUS-Virginia-M-2 POWER Compute
Timeline · 4 updates
  1. investigating Sep 05, 2025, 08:09 AM UTC

    We are investigating reports regarding an issue related to hosting services in All Region for IBMi VM. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

  2. identified Sep 05, 2025, 08:45 AM UTC

    We have identified an issue related to hosting services in All Region for IBMi VM. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

  3. monitoring Sep 05, 2025, 09:00 AM UTC

    We have have made preliminary changes to alleviate an issue previously reported hosting services in our All Region for IBMi VM. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

  4. resolved Sep 05, 2025, 09:02 AM UTC

    The issue related to hosting services in All Region for IBMi VM has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

Read the full incident report →

Major July 20, 2025

Network Issues in IE-Dublin-M-1

Detected by Pingoru
Jul 20, 2025, 01:08 AM UTC
Resolved
Jul 20, 2025, 03:50 AM UTC
Duration
2h 41m
Affected: IE-Dublin-M-1 Network
Timeline · 3 updates
  1. identified Jul 20, 2025, 01:08 AM UTC

    We have identified a networking issue in our IE-Dublin-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - A subset Public IPs attached to both VMs and VPNs may have loss of connectivity. We expect the connectivity to be restored over the next 1 hour.

  2. identified Jul 20, 2025, 01:52 AM UTC

    The subset of effected public IPs are beginning to recover.

  3. resolved Jul 20, 2025, 03:50 AM UTC

    The networking issue in our IE-Dublin-M-1 Region has now been resolved. The following symptoms should now be alleviated: - A subset Public IPs attached to both VMs and VPNs may have loss of connectivity If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

Read the full incident report →

Minor July 11, 2025

Skytap Portal (cloud.skytap.com) issues

Detected by Pingoru
Jul 11, 2025, 02:59 PM UTC
Resolved
Jul 11, 2025, 11:52 PM UTC
Duration
8h 53m
Affected: Portal (cloud.skytap.com)
Timeline · 3 updates
  1. identified Jul 11, 2025, 02:59 PM UTC

    We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing some performance issues. We are currently investigating this issue. We will provide an update within one hour.

  2. identified Jul 11, 2025, 03:20 PM UTC

    We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads. We are currently investigating this issue.

  3. resolved Jul 11, 2025, 11:52 PM UTC

    This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.

Read the full incident report →

Minor June 26, 2025

Hosting Degradation in IE-Dublin-M-1

Detected by Pingoru
Jun 26, 2025, 04:15 AM UTC
Resolved
Jun 26, 2025, 04:56 AM UTC
Duration
40m
Affected: IE-Dublin-M-1 POWER Compute
Timeline · 4 updates
  1. investigating Jun 26, 2025, 04:15 AM UTC

    We are investigating reports regarding an issue related to hosting services in our IE-Dublin-M-1 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

  2. identified Jun 26, 2025, 04:21 AM UTC

    We have identified an issue related to hosting services in our IE-Dublin-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

  3. monitoring Jun 26, 2025, 04:49 AM UTC

    We have have made preliminary changes to alleviate an issue previously reported hosting services in our IE-Dublin-M-1 Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

  4. resolved Jun 26, 2025, 04:56 AM UTC

    The issue related to hosting services in our IE-Dublin-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

Read the full incident report →

Critical June 24, 2025

Skytap Portal (cloud.skytap.com) unavailable

Detected by Pingoru
Jun 24, 2025, 07:34 PM UTC
Resolved
Jun 24, 2025, 08:26 PM UTC
Duration
51m
Affected: Portal (cloud.skytap.com)
Timeline · 3 updates
  1. investigating Jun 24, 2025, 07:34 PM UTC

    We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is unavailable. We are currently investigating this issue. We will provide an update within one hour.

  2. identified Jun 24, 2025, 07:51 PM UTC

    We have confirmed that the Skytap Portal Website (cloud.skytap.com) is unavailable. Our engineers are actively working to resolve this issue. We will provide an update within one hour.

  3. resolved Jun 24, 2025, 08:26 PM UTC

    This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.

Read the full incident report →

Major June 16, 2025

Hosting Degradation in US-East-2

Detected by Pingoru
Jun 16, 2025, 03:08 PM UTC
Resolved
Jun 16, 2025, 05:04 PM UTC
Duration
1h 56m
Affected: US-East-2 x86 Compute
Timeline · 3 updates
  1. investigating Jun 16, 2025, 03:08 PM UTC

    We are investigating reports regarding an issue related to hosting services in our US-East-2 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

  2. monitoring Jun 16, 2025, 03:37 PM UTC

    We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-East-2 Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

  3. resolved Jun 16, 2025, 05:04 PM UTC

    The issue related to hosting services in our US-East-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

Read the full incident report →

Major June 2, 2025

Hosting Degradation in US-Texas-M-1

Detected by Pingoru
Jun 02, 2025, 04:52 PM UTC
Resolved
Jun 02, 2025, 06:59 PM UTC
Duration
2h 7m
Affected: US-Texas-M-1 x86 Compute
Timeline · 3 updates
  1. identified Jun 02, 2025, 04:52 PM UTC

    We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

  2. identified Jun 02, 2025, 05:50 PM UTC

    We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted

  3. resolved Jun 02, 2025, 06:59 PM UTC

    The issue related to hosting services in our US-Texas-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

Read the full incident report →

Major April 30, 2025

Storage Degradation in SG-Singapore-M-1

Detected by Pingoru
Apr 30, 2025, 12:12 PM UTC
Resolved
Apr 30, 2025, 02:04 PM UTC
Duration
1h 52m
Affected: SG-Singapore-M-1 Storage
Timeline · 4 updates
  1. investigating Apr 30, 2025, 12:12 PM UTC

    We are currently investigating alerts related to a possible storage issue in our SG-Singapore-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

  2. identified Apr 30, 2025, 12:36 PM UTC

    We have identified a storage issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

  3. monitoring Apr 30, 2025, 01:31 PM UTC

    We have have made preliminary changes to alleviate an issue previously reported hosting services in our SG-Singapore-M-1 Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

  4. resolved Apr 30, 2025, 02:04 PM UTC

    The storage issue in our SG-Singapore-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

Read the full incident report →

Critical April 9, 2025

Network Issues in US-Texas-M-1

Detected by Pingoru
Apr 09, 2025, 11:18 PM UTC
Resolved
Apr 09, 2025, 11:40 PM UTC
Duration
21m
Affected: US-Texas-M-1 Networking
Timeline · 2 updates
  1. identified Apr 09, 2025, 11:18 PM UTC

    We have identified a networking issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

  2. resolved Apr 09, 2025, 11:40 PM UTC

    The networking issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

Read the full incident report →

Minor March 29, 2025

Storage Degradation in CAN-Toronto

Detected by Pingoru
Mar 29, 2025, 03:57 AM UTC
Resolved
Mar 29, 2025, 06:58 AM UTC
Duration
3h
Affected: CAN-Toronto Storage
Timeline · 4 updates
  1. investigating Mar 29, 2025, 03:57 AM UTC

    We are currently investigating alerts related to a possible storage issue in our CAN-Toronto Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

  2. identified Mar 29, 2025, 04:42 AM UTC

    We have identified a storage issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

  3. identified Mar 29, 2025, 05:47 AM UTC

    We have identified a storage issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide additional updates once significant changes occur.

  4. resolved Mar 29, 2025, 06:58 AM UTC

    The storage issue in our CAN-Toronto Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

Read the full incident report →

Critical March 13, 2025

Hosting Degradation in CAN-Toronto

Detected by Pingoru
Mar 13, 2025, 08:06 PM UTC
Resolved
Mar 13, 2025, 10:01 PM UTC
Duration
1h 55m
Affected: CAN-Toronto x86 Compute
Timeline · 3 updates
  1. identified Mar 13, 2025, 08:06 PM UTC

    We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

  2. identified Mar 13, 2025, 09:14 PM UTC

    We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are continuing active work on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

  3. resolved Mar 13, 2025, 10:01 PM UTC

    The issue related to hosting services in our CAN-Toronto Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

Read the full incident report →

Minor February 27, 2025

Network Issues in US-East-2

Detected by Pingoru
Feb 27, 2025, 05:02 PM UTC
Resolved
Feb 27, 2025, 05:10 PM UTC
Duration
8m
Affected: US-East-2 Network
Timeline · 2 updates
  1. investigating Feb 27, 2025, 05:02 PM UTC

    We are currently investigating alerts related to a possible networking issue in our US-East-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

  2. resolved Feb 27, 2025, 05:10 PM UTC

    The networking issue in our US-East-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

Read the full incident report →