Skytap experienced a major incident on November 4, 2025 affecting EMEA Services, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2025, 03:05 PM UTC
We are currently investigating alerts related to a possible services issue, which may affect HTML5 SRA (Secure Remote Access)client connections in our EMEA Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
- monitoring Nov 04, 2025, 03:39 PM UTC
We have have made preliminary changes to alleviate an issue previously reported in our EMEA Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support ([email protected]) for immediate assistance: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects
- resolved Nov 04, 2025, 04:32 PM UTC
The issue in our EMEA Region has now been resolved. All customer visible symptoms should now be alleviated: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.