Skytap experienced a major incident on June 2, 2025 affecting US-Texas-M-1 x86 Compute, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 02, 2025, 04:52 PM UTC
We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- identified Jun 02, 2025, 05:50 PM UTC
We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
- resolved Jun 02, 2025, 06:59 PM UTC
The issue related to hosting services in our US-Texas-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.