Skytap experienced a critical incident on December 23, 2025 affecting US-West x86 Compute, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 23, 2025, 05:34 AM UTC
We are investigating reports regarding an issue related to hosting services in our US-West Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
- identified Dec 23, 2025, 05:51 AM UTC
We have identified an issue related to hosting services in our US-West Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- identified Dec 23, 2025, 06:48 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 23, 2025, 07:27 AM UTC
We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-West Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
- resolved Dec 23, 2025, 07:47 AM UTC
The issue related to hosting services in our US-West Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.