Skytap experienced a major incident on July 20, 2025 affecting IE-Dublin-M-1 Network, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 20, 2025, 01:08 AM UTC
We have identified a networking issue in our IE-Dublin-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - A subset Public IPs attached to both VMs and VPNs may have loss of connectivity. We expect the connectivity to be restored over the next 1 hour.
- identified Jul 20, 2025, 01:52 AM UTC
The subset of effected public IPs are beginning to recover.
- resolved Jul 20, 2025, 03:50 AM UTC
The networking issue in our IE-Dublin-M-1 Region has now been resolved. The following symptoms should now be alleviated: - A subset Public IPs attached to both VMs and VPNs may have loss of connectivity If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.