Skytap experienced a major incident on June 16, 2025 affecting US-East-2 x86 Compute, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2025, 03:08 PM UTC
We are investigating reports regarding an issue related to hosting services in our US-East-2 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
- monitoring Jun 16, 2025, 03:37 PM UTC
We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-East-2 Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
- resolved Jun 16, 2025, 05:04 PM UTC
The issue related to hosting services in our US-East-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.