Skytap Outage History
Skytap is up right nowPingoru has recorded 51 incidents for Skytap: 33 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 2 of 720 (0%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 5 | 6 of 720 (1%) |
| July 2026 | 1 | 2 of 744 (0%) |
| August 2026 | 5 | 16 of 744 (2%) |
| September 2026 | 5 | 13 of 720 (2%) |
| October 2026 | 3 | 44 of 588 (7%) |
Incidents, newest first
Major September 15, 2025 Network Issues in AU-Sydney-M-1 12m AU-Sydney-M-1 Network
Started Sep 15, 2025, 04:38 PM UTC· resolved Sep 15, 2025, 04:51 PM UTC
- identified Sep 15, 2025, 04:38 PM UTC
We have identified a networking issue in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.
- monitoring Sep 15, 2025, 04:45 PM UTC
We have have made preliminary changes to alleviate an issue previously reported with one network sub-system in our AU-Sydney-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support ([email protected]) for immediate assistance: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour.
- resolved Sep 15, 2025, 04:51 PM UTC
The networking issue in our AU-Sydney-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.
Minor September 5, 2025 Hosting Degradation in All Region for IBMi VM 53m US-Virginia-M-1 POWER Compute, SG-Singapore-M-1 POWER Compute, NL-Amsterdam-M-1 POWER Compute, US-Texas-M-1 POWER Compute and 7 more
Started Sep 05, 2025, 08:09 AM UTC· resolved Sep 05, 2025, 09:02 AM UTC
- investigating Sep 05, 2025, 08:09 AM UTC
We are investigating reports regarding an issue related to hosting services in All Region for IBMi VM. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
- identified Sep 05, 2025, 08:45 AM UTC
We have identified an issue related to hosting services in All Region for IBMi VM. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- monitoring Sep 05, 2025, 09:00 AM UTC
We have have made preliminary changes to alleviate an issue previously reported hosting services in our All Region for IBMi VM. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
- resolved Sep 05, 2025, 09:02 AM UTC
The issue related to hosting services in All Region for IBMi VM has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
Major July 20, 2025 Network Issues in IE-Dublin-M-1 2h 41m IE-Dublin-M-1 Network
Started Jul 20, 2025, 01:08 AM UTC· resolved Jul 20, 2025, 03:50 AM UTC
- identified Jul 20, 2025, 01:08 AM UTC
We have identified a networking issue in our IE-Dublin-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - A subset Public IPs attached to both VMs and VPNs may have loss of connectivity. We expect the connectivity to be restored over the next 1 hour.
- identified Jul 20, 2025, 01:52 AM UTC
The subset of effected public IPs are beginning to recover.
- resolved Jul 20, 2025, 03:50 AM UTC
The networking issue in our IE-Dublin-M-1 Region has now been resolved. The following symptoms should now be alleviated: - A subset Public IPs attached to both VMs and VPNs may have loss of connectivity If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.
Minor July 11, 2025 Skytap Portal (cloud.skytap.com) issues 8h 53m Portal (cloud.skytap.com)
Started Jul 11, 2025, 02:59 PM UTC· resolved Jul 11, 2025, 11:52 PM UTC
- identified Jul 11, 2025, 02:59 PM UTC
We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing some performance issues. We are currently investigating this issue. We will provide an update within one hour.
- identified Jul 11, 2025, 03:20 PM UTC
We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads. We are currently investigating this issue.
- resolved Jul 11, 2025, 11:52 PM UTC
This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.
Critical June 24, 2025 Skytap Portal (cloud.skytap.com) unavailable 51m Portal (cloud.skytap.com)
Started Jun 24, 2025, 07:34 PM UTC· resolved Jun 24, 2025, 08:26 PM UTC
- investigating Jun 24, 2025, 07:34 PM UTC
We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is unavailable. We are currently investigating this issue. We will provide an update within one hour.
- identified Jun 24, 2025, 07:51 PM UTC
We have confirmed that the Skytap Portal Website (cloud.skytap.com) is unavailable. Our engineers are actively working to resolve this issue. We will provide an update within one hour.
- resolved Jun 24, 2025, 08:26 PM UTC
This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.
Major June 2, 2025 Hosting Degradation in US-Texas-M-1 2h 7m US-Texas-M-1 x86 Compute
Started Jun 02, 2025, 04:52 PM UTC· resolved Jun 02, 2025, 06:59 PM UTC
- identified Jun 02, 2025, 04:52 PM UTC
We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- identified Jun 02, 2025, 05:50 PM UTC
We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
- resolved Jun 02, 2025, 06:59 PM UTC
The issue related to hosting services in our US-Texas-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
Minor March 29, 2025 Storage Degradation in CAN-Toronto 3h CAN-Toronto Storage
Started Mar 29, 2025, 03:57 AM UTC· resolved Mar 29, 2025, 06:58 AM UTC
- investigating Mar 29, 2025, 03:57 AM UTC
We are currently investigating alerts related to a possible storage issue in our CAN-Toronto Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
- identified Mar 29, 2025, 04:42 AM UTC
We have identified a storage issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.
- identified Mar 29, 2025, 05:47 AM UTC
We have identified a storage issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide additional updates once significant changes occur.
- resolved Mar 29, 2025, 06:58 AM UTC
The storage issue in our CAN-Toronto Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.