Skytap incident

Hosting Degradation in All Region for IBMi VM

Minor Resolved View vendor source →

Skytap experienced a minor incident on September 5, 2025 affecting US-Virginia-M-1 POWER Compute and SG-Singapore-M-1 POWER Compute and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 08:09 AM UTC
Resolved
Sep 05, 2025, 09:02 AM UTC
Duration
53m
Detected by Pingoru
Sep 05, 2025, 08:09 AM UTC

Affected components

US-Virginia-M-1 POWER ComputeSG-Singapore-M-1 POWER ComputeNL-Amsterdam-M-1 POWER ComputeUS-Texas-M-1 POWER ComputeCN-HongKong-M-1 POWER ComputeUK-London-M-1 POWER ComputeIE-Dublin-M-1 POWER ComputeUK-London-M-2 POWER ComputeIN-Pune-M-1 - POWER ComputeAU-Sydney-M-1 POWER Compute

Update timeline

  1. investigating Sep 05, 2025, 08:09 AM UTC

    We are investigating reports regarding an issue related to hosting services in All Region for IBMi VM. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

  2. identified Sep 05, 2025, 08:45 AM UTC

    We have identified an issue related to hosting services in All Region for IBMi VM. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

  3. monitoring Sep 05, 2025, 09:00 AM UTC

    We have have made preliminary changes to alleviate an issue previously reported hosting services in our All Region for IBMi VM. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

  4. resolved Sep 05, 2025, 09:02 AM UTC

    The issue related to hosting services in All Region for IBMi VM has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.