Issues Uploading Files to Data Sources
Affected: Universal Reconciliator WEB application
Simetrik Outage History
Simetrik is up right nowSimetrik had 13 outages in the last 2 years totaling 43h 35m of downtime — averaging 0.5 incidents per month.
There were 13 Simetrik outages since September 18, 2025 totaling 43h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Dashboard Performance Issues
Affected: Data Analysis WEB application
Timeline · 3 updates
- identified Jul 23, 2026, 04:30 PM UTC
We are currently experiencing a service degradation affecting access to dashboards. Some customers may experience intermittent issues when opening their dashboards, including dashboards remaining in a loading state or failing to display results. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.
- monitoring Jul 23, 2026, 04:43 PM UTC
A fix has been implemented, and the affected services have recovered. Dashboard access and functionality have been restored. We are currently monitoring the platform to ensure stability and confirm that the issue has been fully resolved.
- resolved Jul 23, 2026, 05:49 PM UTC
The incident has been resolved, and service has been fully restored. Following the deployment of the fix, we completed a monitoring period and confirmed the stability of the solution. Dashboard access and functionality are operating normally. We apologize for the inconvenience caused and appreciate your patience throughout this incident.
[BRAZIL] Universal Reconciliator API service Outage
Affected: Universal Reconciliator API service
Timeline · 2 updates
- investigating Jul 15, 2026, 04:52 PM UTC
Service outage detected with Universal Reconciliator API service in BRAZIL
- resolved Jul 15, 2026, 04:56 PM UTC
Service outage detected with Universal Reconciliator API service in BRAZIL
[BRAZIL] Authentication service Outage
Affected: Authentication service
Timeline · 2 updates
- investigating May 26, 2026, 12:52 AM UTC
Service outage detected with Authentication service in BRAZIL
- resolved May 26, 2026, 01:00 AM UTC
Service outage detected with Authentication service in BRAZIL
[MEXICO] Authentication service Outage
Affected: Authentication service
Timeline · 2 updates
- investigating Apr 08, 2026, 05:42 PM UTC
Service outage detected with Authentication service in MEXICO
- resolved Apr 08, 2026, 05:51 PM UTC
Service outage detected with Authentication service in MEXICO
[GLOBAL] Service Disruption in Dashboard Visual Downloads
Affected: Download service
Timeline · 3 updates
- investigating Mar 30, 2026, 08:16 PM UTC
We are currently investigating an issue affecting dashboard visual downloads. Our team is actively working on it, and we will provide more information on our status page shortly
- monitoring Mar 30, 2026, 08:34 PM UTC
Dashboard visual downloads have been restored. We are currently monitoring the service to ensure continued stability.
- resolved Mar 30, 2026, 09:30 PM UTC
We have completed our monitoring and verified that all systems are operating normally. The issue with dashboard visual downloads is officially resolved.
Degraded Performance - APAC Tenant
Affected: Universal Reconciliator API serviceUniversal Reconciliator WEB application
Timeline · 3 updates
- identified Dec 16, 2025, 02:20 PM UTC
One of our infrastructure providers (Snowflake), has reported a service disruption impacting core platform functionality in the Asia Pacific (Mumbai) region, which is affecting our APAC tenant. As a result, customers may experience degraded performance, and potential delays or failures in background workloads and data ingestion processes. Snowflake has acknowledged the incident on their status page, confirmed the impact on customer workloads, and stated that their engineering teams are actively working on mitigation efforts. At this time, a definitive root cause has not been confirmed, and an estimated time for full recovery has not yet been provided. We are closely monitoring the situation and will continue to share updates as more information becomes available.
- monitoring Dec 16, 2025, 04:04 PM UTC
Snowflake has confirmed that the incident has been mitigated and service has been restored in the affected region. From our side, we have identified a small number of processes that require re-execution, which are currently being addressed. During the incident, customers may have experienced temporary slowness, but processes should now be operating normally. We will continue monitoring the platform throughout the day to ensure all executions complete successfully and that no further issues arise.
- resolved Dec 16, 2025, 06:46 PM UTC
The incident affecting the APAC tenant has remained resolved, and the service continues to operate normally. Following a period of monitoring, we have confirmed that the platform is stable and operating as expected, with no further issues observed. We appreciate your patience and understanding while this issue was being addressed.
[GLOBAL] Accounting Translator API service Outage
Affected: Accounting Translator API service
Timeline · 2 updates
- investigating Nov 27, 2025, 09:14 PM UTC
Service outage detected with Accounting Translator API service in GLOBAL
- resolved Nov 27, 2025, 09:24 PM UTC
Service outage detected with Accounting Translator API service in GLOBAL
Pulsar Service Connection Interruption
Affected: Universal Reconciliator API service
Timeline · 4 updates
- identified Oct 28, 2025, 03:51 PM UTC
Between 3:00 and 3:20 a.m. (GMT-5), the Pulsar service (used to communicate actions executed in the Reconciliation engine) experienced a temporary loss of connection. As a result, some processes were not completed as expected. We have identified the affected jobs and are working to complete the execution of any pending ones. The platform is currently fully operational and running normally. Should you need any assistance or clarification, please reach out to our support team.
- identified Oct 28, 2025, 04:59 PM UTC
We continue working on the execution of the affected jobs to ensure all processes are completed successfully. Our support channels remain open for any assistance or clarification you may need.
- identified Oct 28, 2025, 07:16 PM UTC
Progress continues on the execution of the affected jobs, and results are positive. We’ll share a new update once the situation is fully mitigated.
- resolved Oct 28, 2025, 11:14 PM UTC
The incident has been successfully mitigated, and Simetrik’s platform remains stable and fully operational. All affected jobs have been processed, and the overall behavior of related components remains within normal parameters. We’ll continue to monitor the platform closely to ensure consistent performance and stability. If any additional situation requires follow-up, the corresponding users will be contacted directly through our support channels.
[GLOBAL] Download service Outage
Affected: Download service
Timeline · 2 updates
- investigating Oct 23, 2025, 01:14 PM UTC
Service outage detected with Download service in GLOBAL
- resolved Oct 23, 2025, 01:16 PM UTC
Service outage detected with Download service in GLOBAL
Partial service disruption due to Snowflake incident
Affected: Universal Reconciliator API serviceUniversal Reconciliator WEB application
Timeline · 12 updates
Platform Accessibility Issues
Affected: Universal Reconciliator API serviceUniversal Reconciliator WEB application
Timeline · 3 updates
- identified Oct 15, 2025, 03:55 PM UTC
We are currently investigating an issue affecting the proper use of the platform. Our team is actively working to identify the root cause and restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this incident. Updates will be shared here as more information becomes available.
- monitoring Oct 15, 2025, 04:10 PM UTC
The issue affecting platform usage has been resolved, and all services have been restored. Our team continues to closely monitor the system to ensure stability and optimal performance. We appreciate your patience and understanding throughout this incident.
- resolved Oct 15, 2025, 04:38 PM UTC
The platform has remained stable, and all services are operating normally. This incident is now considered resolved. A detailed Root Cause Analysis (RCA) will be published soon through our Help Center. We appreciate your patience and understanding while our team worked to restore full functionality.
Login disruptions
Affected: Accounting Translator WEB application
Timeline · 3 updates
- identified Sep 18, 2025, 08:52 PM UTC
We are currently experiencing login disruptions due to ongoing outages in third-party platforms (Auth0 and Cloudflare). This issue is affecting the authentication process on our platform. We are actively monitoring the situation and will provide updates as they become available.
- monitoring Sep 18, 2025, 09:17 PM UTC
The login service has started to recover, and users should now be able to authenticate successfully. We are closely monitoring the situation to ensure full stability and will provide further updates if necessary.
- resolved Sep 18, 2025, 09:56 PM UTC
The login service is stable. The provider has confirmed the implementation and successful completion of the fix. All authentication processes are operating normally.