Simetrik experienced a major incident on October 15, 2025 affecting Universal Reconciliator API service and Universal Reconciliator WEB application, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 15, 2025, 03:55 PM UTC
We are currently investigating an issue affecting the proper use of the platform. Our team is actively working to identify the root cause and restore full functionality as soon as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this incident. Updates will be shared here as more information becomes available.
- monitoring Oct 15, 2025, 04:10 PM UTC
The issue affecting platform usage has been resolved, and all services have been restored. Our team continues to closely monitor the system to ensure stability and optimal performance. We appreciate your patience and understanding throughout this incident.
- resolved Oct 15, 2025, 04:38 PM UTC
The platform has remained stable, and all services are operating normally. This incident is now considered resolved. A detailed Root Cause Analysis (RCA) will be published soon through our Help Center. We appreciate your patience and understanding while our team worked to restore full functionality.