Simetrik experienced a notice incident on October 28, 2025 affecting Universal Reconciliator API service, lasting 7h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 28, 2025, 03:51 PM UTC
Between 3:00 and 3:20 a.m. (GMT-5), the Pulsar service (used to communicate actions executed in the Reconciliation engine) experienced a temporary loss of connection. As a result, some processes were not completed as expected. We have identified the affected jobs and are working to complete the execution of any pending ones. The platform is currently fully operational and running normally. Should you need any assistance or clarification, please reach out to our support team.
- identified Oct 28, 2025, 04:59 PM UTC
We continue working on the execution of the affected jobs to ensure all processes are completed successfully. Our support channels remain open for any assistance or clarification you may need.
- identified Oct 28, 2025, 07:16 PM UTC
Progress continues on the execution of the affected jobs, and results are positive. We’ll share a new update once the situation is fully mitigated.
- resolved Oct 28, 2025, 11:14 PM UTC
The incident has been successfully mitigated, and Simetrik’s platform remains stable and fully operational. All affected jobs have been processed, and the overall behavior of related components remains within normal parameters. We’ll continue to monitor the platform closely to ensure consistent performance and stability. If any additional situation requires follow-up, the corresponding users will be contacted directly through our support channels.