Partial service disruption due to Snowflake incident

Update timeline

1. identified Oct 20, 2025, 01:28 PM UTC

   We are currently experiencing intermittent issues in the platform, caused by a partial outage affecting our infrastructure provider, Snowflake. Our team is actively monitoring the situation and will provide updates as soon as more information becomes available.

2. identified Oct 20, 2025, 01:33 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 20, 2025, 01:52 PM UTC

   Earlier today, Snowflake reported a partial outage in the region used by our application’s processes. We’re sharing their latest update for transparency: Snowflake status summary: An issue was identified with one of their external cloud providers. The provider has implemented a mitigation measure and is currently in the recovery process, which Snowflake is beginning to observe. However, services remain impacted due to task backlogs and capacity constraints. Our team remains active in Snowflake’s incident channel, evaluating alternative options to help restore service stability on our end.

4. identified Oct 20, 2025, 03:00 PM UTC

   Snowflake has reported early signs of improvement and continues to monitor the recovery progress of their third-party cloud provider. While their services gradually stabilize, our team is also monitoring the situation closely to assess any potential impact on Simetrik’s operations. We’ll share a new update as soon as Snowflake provides further information or confirms full recovery.

5. identified Oct 20, 2025, 04:03 PM UTC

   Snowflake has reported that their third-party cloud provider identified the source of the network connectivity issues and is currently implementing mitigation measures. Our team continues to monitor the situation closely to evaluate any potential impact on Simetrik’s operations. We will provide a new update as soon as Snowflake shares additional information or confirms full recovery.

6. monitoring Oct 20, 2025, 05:16 PM UTC

   Snowflake has reported that their third-party cloud provider continues to observe service health improvements following recent mitigation actions. While early signs of recovery are being reported, additional measures are being evaluated to address performance limitations currently impacting Snowflake’s services. Our team continues to monitor the situation closely and will share a new update as soon as more information becomes available.

7. monitoring Oct 20, 2025, 06:19 PM UTC

   Snowflake has reported that their third-party cloud provider continues to observe service health improvements following recent mitigation actions, with ongoing signs of recovery. In parallel, additional measures are being implemented to address performance limitations currently affecting Snowflake’s services. Our team continues to monitor the situation closely and will share a new update as soon as more information becomes available.

8. monitoring Oct 20, 2025, 07:25 PM UTC

   Snowflake has reported that their third-party cloud provider continues to observe service health recovery following recent mitigation efforts. Actions to address performance limitations affecting Snowflake’s services are still in progress, and Snowflake continues to monitor their effectiveness. Our team remains actively monitoring the situation and will provide a new update as soon as further information becomes available.

9. monitoring Oct 20, 2025, 08:34 PM UTC

   Snowflake has reported continued recovery in their third-party cloud provider’s service health, while actions to mitigate performance limitations remain ongoing. Their internal metrics are showing early signs of improvement, and Snowflake continues to monitor to ensure this positive trend persists. The Simetrik team remains closely attentive to the full restoration of Snowflake’s services in order to proceed with the stabilization of our platform and the execution of the impacted processes once normal operations are confirmed.

10. monitoring Oct 20, 2025, 10:31 PM UTC

    Snowflake has confirmed that their service health has fully recovered following the mitigation actions performed by their third-party cloud provider. They continue to monitor to ensure stability. With Snowflake’s services now restored, the Simetrik team is actively working on stabilizing our platform and resuming the execution of previously impacted processes. Please note that platform performance may be temporarily affected during this recovery phase as services are progressively restored to normal operation. We’ll continue monitoring closely to ensure all operations return to optimal performance levels.

11. monitoring Oct 21, 2025, 12:16 AM UTC

    Following the full recovery of Snowflake’s services, the Simetrik team is currently focused on stabilizing our platform. We are actively executing the backlog of tasks that were delayed during the recent outage to ensure all processes are successfully completed and system performance is fully restored. Some users may still experience temporary slowdowns while these recovery tasks are being processed. We will provide another update once the stabilization process is complete and all services are performing normally.

12. resolved Oct 21, 2025, 05:12 AM UTC

    The incident has been successfully mitigated, and Simetrik’s platform is currently stable. Most of the backlog tasks delayed during the outage have been executed, and the remaining processes are being verified to ensure full consistency. Our team will continue to actively monitor the platform to guarantee stability and optimal performance in the coming hours. Customers experiencing specific situations will be contacted directly through the established communication channels. We appreciate your patience and understanding throughout this event.