Simetrik experienced a minor incident on July 24, 2026 affecting Universal Reconciliator WEB application, lasting 11h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 02:30 PM UTC
We are currently investigating an issue affecting file uploads to data sources. Some customers may experience failures when uploading files. Our Engineering team is aware of the situation and is actively working with the highest priority to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.
- identified Jul 24, 2026, 03:26 PM UTC
We have implemented a fix that has restored the file upload service to normal operation. Our team is now working to identify the uploads that failed during the affected period and process them to ensure they are completed successfully. We will continue to provide updates as progress is made.
- identified Jul 24, 2026, 04:37 PM UTC
The file upload service remains stable and is operating normally. Our team is currently processing the file uploads that were impacted during the incident to ensure they are completed successfully. We will continue monitoring the service and provide another update once this work has been completed.
- identified Jul 24, 2026, 05:50 PM UTC
The service continues to operate normally. Our team is making steady progress processing the file uploads that were impacted during the incident. We are continuing this effort to ensure all affected uploads are completed successfully. We will provide another update once this process has been completed.
- identified Jul 24, 2026, 07:42 PM UTC
The majority of the file uploads impacted during the incident have now been successfully reprocessed. Our team is currently validating the remaining uploads to ensure all affected files have been processed correctly. We will provide a final update once the validation has been completed.
- identified Jul 24, 2026, 08:49 PM UTC
We identified that a subset of file uploads was still affected by the issue under specific conditions. An additional fix has now been deployed, fully resolving the underlying problem. Our team is currently identifying any remaining file uploads that were impacted so they can be reprocessed successfully. We will provide a final update once all affected uploads have been processed and validated.
- monitoring Jul 24, 2026, 10:17 PM UTC
The service continues to operate normally, and we are actively monitoring its stability following the deployment of the latest fix. At the same time, our team is working to identify and reprocess any file uploads that were impacted during the incident to ensure all pending uploads are completed successfully. We will provide a final update once this work has been completed and the validation process has concluded.
- monitoring Jul 25, 2026, 12:10 AM UTC
The service remains stable, and we can confirm that file uploads are operating normally. The vast majority of the file uploads impacted during the incident have now been successfully processed. Our team continues to monitor these uploads to ensure they are completed successfully and that the service remains stable. We will provide a final update once all validation activities have been completed.
- resolved Jul 25, 2026, 01:40 AM UTC
The incident has been fully resolved. The affected file uploads have been successfully reprocessed, and the service has remained stable following continuous monitoring. All impacted uploads have now been completed successfully. We appreciate your patience and understanding throughout this incident. A detailed Root Cause Analysis (RCA) will be published in our Help Center in the coming days, providing additional information about the cause of the incident and the corrective actions taken.