Resolved after 3 hours, affecting Data Connectivity and Data Connectivity and 1 more, on September 24, 2026.
[2026-09-24 16:27:14] - Incident status was updated. Summary: Data session count has returned to expected levels. The incident is now closed.
Affected components
Update timeline
- investigating Sep 24, 2026, 01:41 PM UTC
Investigating a drop in data sessions affecting connectivity Affected countries: XX
- investigating Sep 24, 2026, 01:41 PM UTC
[2026-09-24 13:35:29] - Incident status was updated. Summary: Investigation is underway for a drop in data sessions. Further updates to follow.
- monitoring Sep 24, 2026, 02:21 PM UTC
[2026-09-24 14:01:46] - Incident status was updated. Summary: Data sessions are recovering and continue to be monitored.
- investigating Sep 24, 2026, 03:01 PM UTC
[2026-09-24 14:55:42] - Incident status was updated. Summary: Data sessions are continuing to recover and will be monitored until they return to expected levels for the time of day.
- investigating Sep 24, 2026, 03:31 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 24, 2026, 03:50 PM UTC
Our systems indicate full recovery of service. We are continuing to monitor the situation closely.
- resolved Sep 24, 2026, 04:41 PM UTC
[2026-09-24 16:27:14] - Incident status was updated. Summary: Data session count has returned to expected levels. The incident is now closed.
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