Simbase incident

Potential Provisioning Issues Affecting Blue and Yellow Profile SIMs

Major Resolved View vendor source →

Simbase experienced a major incident on October 14, 2026 affecting Carrier Provisioning and Carrier Provisioning, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 09:28 AM UTC
Resolved
Oct 14, 2026, 12:22 PM UTC
Duration
2h 53m
Detected by Pingoru
Oct 14, 2026, 09:28 AM UTC

Affected components

Carrier ProvisioningCarrier Provisioning

Update timeline

  1. investigating Oct 14, 2026, 09:28 AM UTC

    We are currently investigating a potential provisioning issue affecting Blue and Yellow Profile SIMs. As a result, enabling or disabling SIMs may fail intermittently. We’ll keep you informed and share further updates as soon as more information becomes available.

  2. monitoring Oct 14, 2026, 11:14 AM UTC

    Our systems indicate that normal operations have resumed. We continue to monitor the situation and remain in close contact with our provisioning partner.

  3. resolved Oct 14, 2026, 12:22 PM UTC

    This incident has been resolved.