Silverfin Outage History
Silverfin is up right nowPingoru has recorded 52 incidents for Silverfin: 22 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 4 | 10 of 720 (1%) |
| July 2026 | 3 | 18 of 744 (2%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 4 of 520 (1%) |
Incidents, newest first
Notice October 21, 2026 PHP Vulnerabilities –
Started Oct 21, 2026, 01:02 PM UTC· resolved Oct 21, 2026, 01:02 PM UTC
- resolved Oct 21, 2026, 01:02 PM UTC
The Silverfin platform is not affected by the PHP vulnerabilities disclosed this week. Our security team reviewed the application and its hosting as soon as the advisory came out. We keep monitoring and will reach out directly if anything changes.
Minor October 13, 2026 General performance 3h 52m Silverfin
Started Oct 13, 2026, 08:08 AM UTC· resolved Oct 13, 2026, 12:00 PM UTC
- identified Oct 13, 2026, 08:08 AM UTC
You may experience occasional delays or error screens while loading pages. Our team is actively working to resolve this issue and restore full performance. We sincerely apologize for any inconvenience.
- identified Oct 13, 2026, 08:42 AM UTC
Silverfin services are currently stable. While brief, minor delays may still occur, we continue to monitor the performances. We appreciate your continued patience!
- monitoring Oct 13, 2026, 08:42 AM UTC
Silverfin services are currently stable. While brief, minor delays may still occur, we continue to monitor the performances. We appreciate your continued patience!
- resolved Oct 13, 2026, 12:00 PM UTC
Following a planned database upgrade on Monday night, a data synchronization issue on the servers caused intermittent slowness, page errors, and potential display delays on Tuesday morning. We resolved the issue and systems have been operating normally since. Please rest assured that no data was lost. While our internal checks indicate no incorrect data was shown, we are finalizing a comprehensive audit. If you suspect any information reviewed or exported on Tuesday morning was inaccurate, please share the file and page details with our support team, and we will verify it promptly. Our apologies for any inconvenience!
Major July 27, 2026 Silverfin Access 17h 5m Silverfin
Started Jul 27, 2026, 01:41 PM UTC· resolved Jul 28, 2026, 06:47 AM UTC
- investigating Jul 27, 2026, 01:41 PM UTC
We are currently receiving reports that users are encountering an error message when attempting to log in to the platform. Our team is actively investigating the issue and will provide updates on this page as soon as more information becomes available.
- investigating Jul 27, 2026, 02:36 PM UTC
We would like to inform you that our team is still investigating the issue. In the meantime, you can use the URL "https://auth.getsilverfin.com/" to log in to the platform as a temporary workaround. We will provide our next update here at 17:00 CET. We apologize for any inconvenience caused and appreciate your patience.
- monitoring Jul 27, 2026, 02:51 PM UTC
We have identified the issue and are currently monitoring the situation closely. We will provide updates here as soon as we have more information. We sincerely apologize for the inconvenience caused.
- investigating Jul 27, 2026, 02:56 PM UTC
We would like to inform you that we are still investigating the situation. We will provide updates here as soon as we have more information.
- monitoring Jul 27, 2026, 03:12 PM UTC
Our teams have identified the issue and implemented a solution. We are closely monitoring the situation to ensure stability. We will provide our next update tomorrow, 28/07, at 9:00 AM CET.
- resolved Jul 28, 2026, 06:47 AM UTC
Yesterday, some users were unable to log in to the platform due to a firewall rule that incorrectly blocked traffic between our internal services. Our teams have identified the cause and the steps needed to resolve it. Since then, we've had no new reports from users and detected no unusual login activity. We're closing this incident now. If you're still having trouble, contact us at [email protected]. We apologize for the inconvenience and thank you for your patience.
Major July 17, 2026 Login problems 23m Silverfin
Started Jul 17, 2026, 12:44 PM UTC· resolved Jul 17, 2026, 01:07 PM UTC
- investigating Jul 17, 2026, 12:44 PM UTC
We are currently receiving reports that users are unable to log in to the platform. Our team is actively investigating the issue. We apologize for the inconvenience and will provide an update as soon as more information becomes available.
- resolved Jul 17, 2026, 01:07 PM UTC
We have identified the root cause of the issue and access to the platform has now been restored. If you continue to experience any new issues, please contact our Support team directly at [email protected]. We apologize for the inconvenience and thank you for your understanding.
Minor July 1, 2026 Accessing templates 38m Silverfin
Started Jul 01, 2026, 10:04 AM UTC· resolved Jul 01, 2026, 10:43 AM UTC
- investigating Jul 01, 2026, 10:04 AM UTC
Some users may experience issues when accessing templates. We are currently investigating it. Our apologies for the inconvenience!
- identified Jul 01, 2026, 10:18 AM UTC
We have identified the root cause of the issue and are currently working on a resolution. Our apologies for the inconvenience!
- resolved Jul 01, 2026, 10:43 AM UTC
The issue with accessing templates has been resolved, and the situation is now stable again. Please keep reaching out to Support if you are facing troubles. Our apologies for the inconvenience!
Major June 23, 2026 Login issue 14m Silverfin
Started Jun 23, 2026, 03:05 PM UTC· resolved Jun 23, 2026, 03:20 PM UTC
- investigating Jun 23, 2026, 03:05 PM UTC
If you are currently unable to log in, we are currently further investigating it. Our apologies for the inconvenience!
- resolved Jun 23, 2026, 03:20 PM UTC
All users should be able to log in again. Please keep reaching out to Support if you are facing troubles. Our apologies for the inconvenience!
Major June 23, 2026 Sync 6h 41m Syncing, Exports
Started Jun 23, 2026, 06:44 AM UTC· resolved Jun 23, 2026, 01:26 PM UTC
- investigating Jun 23, 2026, 06:44 AM UTC
We are currently receiving reports that sync runs are stuck in the queue. We are currently investigating the issue and will provide updates as more information becomes available. We apologize for the inconvenience.
- identified Jun 23, 2026, 07:30 AM UTC
We have successfully identified the root cause and are currently implementing changes. During this period, you may still experience temporary disruptions with data syncs, exports, and imports. Please monitor our status page for further updates as we work to fully restore services.
- monitoring Jun 23, 2026, 08:35 AM UTC
Due to the performance incident, your synchronisation can be incomplete. If you need the latest data now, please synchronise your client file manually. Other client files will be auto-recovered tomorrow. You may during this recovery period still experience slower performance with synchronisations, exports, and imports. We are monitoring the situation closely and will intervene if needed. We invite you to monitor our status page for real-time updates as we work to fully restore all services. In at most one hour's time we will provide you with an update! Thank you for your patience, and our apologies for the inconvenience caused.
- identified Jun 23, 2026, 09:39 AM UTC
We continue to monitor the situation. Manually triggered syncs are currently being processed as expected. If you require updated data, please synchronise your client file using the button with the two arrows at the top left of your file. Other client files will be re-synced by tomorrow. You may still experience degraded platform performance during this recovery period, as our platform is under heavy load. We are keeping a very close eye on the system and doing everything we can to increase speed and performance. Thank you for your patience!
- monitoring Jun 23, 2026, 11:58 AM UTC
We continue to monitor the situation closely. While the platform load is steadily improving, we are keeping a very close eye on the system to ensure stability. Manually triggered syncs are being processed as expected. If you require updated data right away, please synchronize your client file manually using the button with the two arrows. Other client files will be automatically re-synced by tomorrow. Our team is doing everything possible to maximise speed. Thank you so much for your ongoing patience!
- resolved Jun 23, 2026, 01:26 PM UTC
Silverfin recently experienced a performance incident that caused a temporary backlog in our sync queue, as well as some overall platform slowness. We can confirm that everything is now working as expected. If you continue to experience any issues, please reach out to our Support team directly. We apologise for any inconvenience this may have caused and appreciate your patience.
Major June 9, 2026 Platform access 22m Silverfin
Started Jun 09, 2026, 07:50 AM UTC· resolved Jun 09, 2026, 08:13 AM UTC
- investigating Jun 09, 2026, 07:50 AM UTC
We are currently receiving reports that some users are encountering the error message: "There was an issue getting your page." Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Our apologies for the inconvenience.
- resolved Jun 09, 2026, 08:13 AM UTC
Silverfin experienced a temporary increase in system load, which caused some service issues. Everything should now be working as expected. If you continue to experience any issues, please contact our Support team directly. We apologize for any inconvenience caused.
Notice June 4, 2026 Slowness Workflows and Reconciliations 2h 21m Silverfin
Started Jun 04, 2026, 09:56 AM UTC· resolved Jun 04, 2026, 12:17 PM UTC
- identified Jun 04, 2026, 09:56 AM UTC
We are aware that workflows and reconciliations might be experiencing slowness/failing to load certain parts. We are working on resolving this as soon as possible. Our apologies for the inconvenience!
- resolved Jun 04, 2026, 12:17 PM UTC
The cause of the slowness has been resolved. Once again our apologies for the inconvenience!
Minor March 25, 2026 Workflow access 3h 17m Silverfin
Started Mar 25, 2026, 08:18 AM UTC· resolved Mar 25, 2026, 11:35 AM UTC
- investigating Mar 25, 2026, 08:18 AM UTC
We are receiving reports that users are experiencing issues/error message ("There was an issue getting your page") accessing workflows within the files. Our developers are aware of the issue and are currently investigating it.
- investigating Mar 25, 2026, 11:03 AM UTC
We are receiving reports that users are experiencing issues/error message ("There was an issue getting your page") accessing workflows within the files. Our developers are aware of the issue and are currently investigating it.
- resolved Mar 25, 2026, 11:35 AM UTC
Following the update we provided, the issue with accessing workflows has been resolved and the situation is now stable again.
Major March 23, 2026 Delayed syncs & Mapping saving error 2d 2h Silverfin, Syncing
Started Mar 23, 2026, 08:21 AM UTC· resolved Mar 25, 2026, 11:02 AM UTC
- investigating Mar 23, 2026, 08:21 AM UTC
If you are experiencing Exact Online issues, please let an admin user re-authenticate this connection. If you are noticing mapping issues, we are currently still investigating the issue.
- investigating Mar 23, 2026, 08:38 AM UTC
We are currently investigating an issue affecting the sync performance and application speed. We are actively working on a resolution. Updates will be communicated as soon as they are available.
- monitoring Mar 23, 2026, 09:24 AM UTC
To alleviate platform-wide slowdowns caused by high data volume, we have implemented batch processing to manage the workload more efficiently. While the general platform looks stable now, please note that some synchronizations may experience temporary delays as we process the remaining queue.
- monitoring Mar 23, 2026, 12:03 PM UTC
We notice the platform is still experiencing a general delay impacting syncs, mapping, and manual uploads. We are processing the remaining as quickly as possible. Our apologies for the inconveniences!
- monitoring Mar 24, 2026, 08:03 AM UTC
We continue to experience syncing delays due to the large volume of data being processed. We are actively working to mitigate this issue and will provide regular updates throughout the day.
- monitoring Mar 24, 2026, 10:35 AM UTC
Our technical team is currently taking action to resolve the ongoing sync issues. Our next steps will be: All current syncs will be cancelled so that the sync queues are reset. This should unblock affected client files so you can continue working again. After that, if you are (still) seeing an error message in a file, you will be able to restart the sync for that specific client file by clicking the sync button at the top of the file page. New syncs may run a bit slower at first, but they are expected to complete successfully. We are treating this issue with the highest priority and will continue to monitor the situation closely. The next update will be provided at 13:00 CET.
- monitoring Mar 24, 2026, 12:00 PM UTC
We have implemented a solution and are actively monitoring the situation. You may experience minor delays until your sync begins and is processed, as we are working through a significant backlog. The next update is scheduled for 3 PM CET.
- monitoring Mar 24, 2026, 02:00 PM UTC
The solution we implemented is stable, and we continue to monitor the situation with priority. Minor sync delays may still occur. The next update is scheduled for 5 PM CET.
- monitoring Mar 24, 2026, 04:00 PM UTC
The solution we implemented is still running stably, and we will continue monitoring the backlog overnight. If you still encounter an error in your file, you can always trigger the sync manually (at the top of the page), but minor delays may still occur. The next update is scheduled for Wednesday, 25/3 at 9:00 CET.
- monitoring Mar 24, 2026, 04:09 PM UTC
The solution we implemented is still running stably, and we will continue monitoring the backlog overnight. If you still encounter an error in your file, you can always trigger the sync manually (at the top of the page), but minor delays may still occur. The next update is scheduled for Wednesday, 25/3 at 9:00 CET.
- monitoring Mar 25, 2026, 08:00 AM UTC
Our nightly sync completed successfully, and file syncing is now behaving normally. We will continue to monitor the situation, and the next update is expected at 12 PM. If you notice anything out of the ordinary, please contact support.
- monitoring Mar 25, 2026, 08:02 AM UTC
Our nightly sync completed successfully, and file syncing is now behaving normally. We will continue to monitor the situation, and the next update is expected at 12 PM. If you notice anything out of the ordinary, please contact support.
- resolved Mar 25, 2026, 11:02 AM UTC
Following the implemented solution, sync behavior has returned to normal, and mapping issues have been restored. Please address any future sync-related issues to the support team. This incident will now be closed.
Minor February 11, 2026 Manual Rolling forward 2h 10m Silverfin
Started Feb 11, 2026, 10:32 AM UTC· resolved Feb 11, 2026, 12:43 PM UTC
- identified Feb 11, 2026, 10:32 AM UTC
You may notice the manual opening balance values are not being rolled over. We are currently working on a fix.
- resolved Feb 11, 2026, 12:43 PM UTC
The manual roll forward of the opening balances and retained earnings is once again working as expected. In case these values are incorrect or missing, do not hesitate to contact Support. Our apologies for the inconvenience!
Notice January 29, 2026 Platform slowness 1d 2h Silverfin
Started Jan 29, 2026, 07:55 AM UTC· resolved Jan 30, 2026, 10:08 AM UTC
- identified Jan 29, 2026, 07:55 AM UTC
We’re aware that some users have experienced intermittent slowness and performance issues over the past few days. Our team is actively investigating and working to resolve this for those affected. We apologise for any inconvenience caused.
- resolved Jan 30, 2026, 10:08 AM UTC
We’ve implemented changes that have improved Silverfin performance. We’re continuing to monitor the situation closely due to elevated traffic levels. Thank you for your patience, and we apologize for the inconvenience.
Notice January 28, 2026 Delayed/Slowness on the Platform 1h 22m Silverfin
Started Jan 28, 2026, 03:06 PM UTC· resolved Jan 28, 2026, 04:29 PM UTC
- identified Jan 28, 2026, 03:06 PM UTC
Our platform is currently under high stress, leading to slow responses and longer load times affecting the overall performance. Our apologies for this inconvenience.
- resolved Jan 28, 2026, 04:29 PM UTC
The platform should be back to its usual speed, as the load on our platform has dropped, we will continue to monitor and follow this up in the following days. Our apologies for this inconvenience.
Minor January 27, 2026 Delayed platform response 1h 27m Silverfin
Started Jan 27, 2026, 02:36 PM UTC· resolved Jan 27, 2026, 04:03 PM UTC
- investigating Jan 27, 2026, 02:36 PM UTC
We have noticed that using the platform is not as responsive as usual which is affecting overall performance. We are investigating this further.
- monitoring Jan 27, 2026, 03:08 PM UTC
We have implemented a fix and we are currently monitoring the results.
- resolved Jan 27, 2026, 04:03 PM UTC
As the fix have been implemented, we keep monitoring the system. If you are still experiencing issues, please do not hesitate to contact our support! Our apologies for the inconvenience!
Minor December 17, 2025 Sync delays 5h 25m Syncing
Started Dec 17, 2025, 07:59 AM UTC· resolved Dec 17, 2025, 01:24 PM UTC
- monitoring Dec 17, 2025, 07:59 AM UTC
You may experience some delays regarding the syncs. Our teams are aware and are monitoring the situation.
- monitoring Dec 17, 2025, 09:20 AM UTC
A small percentage of client files are experiencing delays with their bookkeeping sync. We are remediating the situation and expect those files to be synced in the next hour or two.
- resolved Dec 17, 2025, 01:24 PM UTC
All client files that were affected have now completed syncing, but we will continue to monitor the files and systems. If any problems arise, please contact our Support team.
Notice December 5, 2025 Chat unavailable 20m
Started Dec 05, 2025, 09:11 AM UTC· resolved Dec 05, 2025, 09:31 AM UTC
- identified Dec 05, 2025, 09:11 AM UTC
Due to Cloudflare's current issues, our chat (and other support functions) is currently unavailable. As soon as Cloudflare restores itself, we will be back operational. https://www.cloudflarestatus.com/
- resolved Dec 05, 2025, 09:31 AM UTC
Cloudflare seems to have resolved the issues, our chat is once again available.
Major December 3, 2025 Adjustments & Slow performance 29m Silverfin
Started Dec 03, 2025, 04:51 PM UTC· resolved Dec 03, 2025, 05:21 PM UTC
- investigating Dec 03, 2025, 04:51 PM UTC
We have been made aware that adding new adjustments isn’t possible at the moment. We’re working on a solution and will let you know as soon as the fix is live. This can also impact the communication tab.
- investigating Dec 03, 2025, 04:54 PM UTC
We are continuing to investigate this issue.
- resolved Dec 03, 2025, 05:21 PM UTC
The fix have been implemented. We are currently still monitoring the system. If you are still experiencing issues, please do not hesitate to contact our support! Our apologies for the inconveniences!
Minor September 9, 2025 Platform slowness/technical issues 1h 9m Silverfin, Syncing, Exports
Started Sep 09, 2025, 08:45 AM UTC· resolved Sep 09, 2025, 09:55 AM UTC
- investigating Sep 09, 2025, 08:45 AM UTC
You may encounter some issues while using Silverfin right now. We're aware of the problem and actively investigating. Our apologies for the inconvenience.
- identified Sep 09, 2025, 08:59 AM UTC
We have identified the cause of the issue and are actively working to resolve it.
- monitoring Sep 09, 2025, 09:40 AM UTC
We believe to have resolved the issues Silverfin was experiencing. We are currently monitoring the situation.
- resolved Sep 09, 2025, 09:55 AM UTC
We believe the issues have been fully resolved. Our sincere apologies for the inconvenience!
Minor August 8, 2025 Exact Online synchronisation 5h 14m Syncing
Started Aug 08, 2025, 08:58 AM UTC· resolved Aug 08, 2025, 02:13 PM UTC
- investigating Aug 08, 2025, 08:58 AM UTC
We have been notified of syncing issues with Exact Online. We have reached out to Exact Online to investigate the cause of the issue and get the sync working again as soon as possible. Our apologies for the inconvenience.
- identified Aug 08, 2025, 09:45 AM UTC
It seems there are some issues on Exact Online's side with the API. More info here: https://status.exact.com/ This seems to be causing the error message in Silverfin. As soon as Exact Online resolves this, the sync should once again work as expected.
- resolved Aug 08, 2025, 02:13 PM UTC
We are closing this statuspage as the issue is not on our end, but synchronisation issues remain due to Exact Online's ongoing API trouble. You can follow here for more updates: https://status.exact.com/
Notice July 30, 2025 Sync update 6h 9m
Started Jul 30, 2025, 08:41 AM UTC· resolved Jul 30, 2025, 02:51 PM UTC
- monitoring Jul 30, 2025, 08:41 AM UTC
Our developers have implemented a new update where syncing using the arrows (in the top left or right corner) should now be sufficient. If this does not work, please provide the names of the files and links so our support team can access the files directly. We deeply regret the disruption caused and greatly appreciate your patience and understanding during this situation.
- resolved Jul 30, 2025, 02:51 PM UTC
We have monitored the incoming stream of tickets, and the issue now appears to be resolved. Support will still be available for tickets via [email protected]. Tomorrow, we’ll be available starting at 9 AM via chat. Once again, we apologize for the inconvenience caused, and thank you for your understanding.
Minor July 29, 2025 Sync error 1d 1h Syncing
Started Jul 29, 2025, 07:00 AM UTC· resolved Jul 30, 2025, 08:36 AM UTC
- investigating Jul 29, 2025, 07:00 AM UTC
We have received reports about synchronisation trouble. We are investigating the issue and are trying to resolve this asap.
- investigating Jul 29, 2025, 07:15 AM UTC
We have received reports about synchronisation trouble. We are investigating the issue and are trying to resolve this asap. Furthermore, we have been notified of this also having an impact on adjustments in prior years, which we are looking into.
- monitoring Jul 29, 2025, 08:45 AM UTC
We have reverted a change which resolved the issue. If you notice that the figures are incorrect, you can reset the synchronization via File Edit -> Sync -> switch sync Options: 1: This is for when you only want to synchronize from a specific period onward. 2: Disable the sync. 3: Synchronize everything that is available. Please note, if you have worked with other synchronization packages before, you should choose option 1. This is a manual task, which will provide quicker results. All other files will be processed during the overnight synchronization. We are actively addressing the ongoing issues, but as this has impacted all files during the nightly sync. By tomorrow, all files should be fully resolved. Urgent files can always be reported to support. Please note that all our clients have been affected by this issue, and we are doing our best to help everyone as efficiently as possible. This may result in some delays in our responses. Thank you for your understanding
- resolved Jul 30, 2025, 08:36 AM UTC
We have resolved the ongoing with the syncs. You can resolve any differences by running a normal sync in the file if you need to continue working in the file. All files will be resolved automatically during the nightly sync, Our sincere apologies for the inconvenience.
Minor July 28, 2025 Sync: Internal Server Error 2h 6m Syncing
Started Jul 28, 2025, 01:42 PM UTC· resolved Jul 28, 2025, 03:49 PM UTC
- identified Jul 28, 2025, 01:42 PM UTC
Due to an update related to synchronization, you may encounter syncing issues. We are aware of the situation and are actively working on a resolution.
- monitoring Jul 28, 2025, 02:30 PM UTC
The solution has been applied; could you please attempt to sync your file once more? If an error message persists, please contact Support. Our apologies for the inconveniences!
- resolved Jul 28, 2025, 03:49 PM UTC
The sync should be working once more without error messages. Please reach out to our Support if the issue persists!
Major July 7, 2025 Login/platform issue 2h 57m Silverfin
Started Jul 07, 2025, 08:30 AM UTC· resolved Jul 07, 2025, 11:27 AM UTC
- investigating Jul 07, 2025, 08:30 AM UTC
We are currently experiencing intermittent networking issues. We are investigating this.
- investigating Jul 07, 2025, 09:05 AM UTC
We are currently experiencing intermittent networking issues. We are investigating this. However, it looks like this has an impact on logging into the platform and the sync performance.
- resolved Jul 07, 2025, 11:27 AM UTC
The platform should be accessible and working for all users. If noticing any slowness or blocking messages, please reach out to support!
Minor May 12, 2025 Failing saving report changes 1h 27m Silverfin
Started May 12, 2025, 09:03 AM UTC· resolved May 12, 2025, 10:30 AM UTC
- investigating May 12, 2025, 09:03 AM UTC
We are aware that changes made to reports cannot currently be saved, and we are actively investigating the issue to resolve it.
- identified May 12, 2025, 09:58 AM UTC
The issue has been identified, and a fix is being implemented.
- resolved May 12, 2025, 10:30 AM UTC
The fix has been implemented. Please try making changes to your report again. If the issue continues, don't hesitate to contact our Support team for assistance.