Silverfin Outage History
Silverfin is up right nowPingoru has recorded 52 incidents for Silverfin: 22 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 4 | 10 of 720 (1%) |
| July 2026 | 3 | 18 of 744 (2%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 4 of 587 (1%) |
Incidents, newest first
Minor April 17, 2025 Delayed response time 12h 30m Silverfin
Started Apr 17, 2025, 01:00 PM UTC· resolved Apr 18, 2025, 01:31 AM UTC
- identified Apr 17, 2025, 01:00 PM UTC
Our platform is currently experiencing general performance issues affecting most functionalities. Our team is actively working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience, and thank you for your understanding.
- monitoring Apr 17, 2025, 02:57 PM UTC
A fix has been implemented and we are monitoring the results. To address any potential remaining issues from the incident earlier this week, we performed a reset of the syncs last night instead of a regular sync. This led to more data being synced, resulting in the current delay. Our team is still actively monitoring it. The sync is running, but it may take longer than usual.
- resolved Apr 18, 2025, 01:31 AM UTC
This incident has been resolved.
Minor April 17, 2025 Delay syncs 1h 12m
Started Apr 17, 2025, 06:51 AM UTC· resolved Apr 17, 2025, 08:04 AM UTC
- identified Apr 17, 2025, 06:51 AM UTC
Currently, there is a delay with all our syncs. Our team is aware of the issue and is actively monitoring the situation. The syncs are running, but may take longer than usual. Thank you for your patience and understanding.
- identified Apr 17, 2025, 07:01 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 17, 2025, 08:04 AM UTC
To address any potential remaining issues from the incident earlier this week, we performed a reset of the syncs last night instead of a regular sync. This led to more data being synced, resulting in the current delay. Our team is still actively monitoring it. The sync is running, but it may take longer than usual. We sincerely apologize for the inconvenience and thank you for your understanding.
Notice April 14, 2025 On-premise sync 1h 27m
Started Apr 14, 2025, 01:19 PM UTC· resolved Apr 14, 2025, 02:46 PM UTC
- investigating Apr 14, 2025, 01:19 PM UTC
Currently, there is a known issue affecting all on-premise syncs. We have identified the problem and are actively working on a solution. Thank you for your patience!
- monitoring Apr 14, 2025, 02:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2025, 02:46 PM UTC
We’ve addressed a general issue regarding on-premise syncs. To resolve this, we kindly ask all our clients to restart the Silverfin sync service. If this doesn’t resolve the issue, please provide support with an example file and the contact details of your IT specialist.
Minor April 11, 2025 Mapping & Account names 2d 23h Silverfin
Started Apr 11, 2025, 01:51 PM UTC· resolved Apr 14, 2025, 01:50 PM UTC
- investigating Apr 11, 2025, 01:51 PM UTC
We have received multiple reports regarding mapping and account name issues. We are currently investigating the cause. For further updates, keep an eye on our status page: https://status.getsilverfin.com/.
- identified Apr 11, 2025, 02:12 PM UTC
We were rolling out a feature to sync account names, it may cause some unexpected mappings. In the meantime we have disabled the feature until further research.
- monitoring Apr 14, 2025, 08:02 AM UTC
A fix has been implemented and we are monitoring the situation.
- resolved Apr 14, 2025, 01:50 PM UTC
This incident has been resolved.
Critical April 9, 2025 General Outage 1h 9m Silverfin, Syncing, Exports, Silverfin API and 1 more
Started Apr 09, 2025, 12:58 PM UTC· resolved Apr 09, 2025, 02:08 PM UTC
- investigating Apr 09, 2025, 12:58 PM UTC
At the moment, we are experiencing a general interference on our platform. As a result, you may experience issues with our platform. We are doing all we can to fix this as soon as possible. You can always follow the latest updates on this via our status page: https://status.getsilverfin.com/.
- investigating Apr 09, 2025, 01:04 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 09, 2025, 01:16 PM UTC
We have identified the issue and implemented the necessary fix. We are continuing to monitor the situation. We apologize for any inconvenience caused!
- resolved Apr 09, 2025, 02:08 PM UTC
This incident has been resolved. If you encounter any issues with the platform, please contact our Support team.
Minor March 24, 2025 Performance issues with loading workflows 55m Silverfin, Syncing
Started Mar 24, 2025, 03:01 PM UTC· resolved Mar 24, 2025, 03:56 PM UTC
- investigating Mar 24, 2025, 03:01 PM UTC
We are currently investigating this issue.
- investigating Mar 24, 2025, 03:06 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 24, 2025, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2025, 03:56 PM UTC
This incident has been resolved.
Notice March 17, 2025 AI mapping 1h 39m
Started Mar 17, 2025, 08:23 AM UTC· resolved Mar 17, 2025, 10:02 AM UTC
- investigating Mar 17, 2025, 08:23 AM UTC
We are currently experiencing an issue with the AI mapping service. Our team is actively investigating and working to resolve the problem as quickly as possible. Users may encounter errors or delays when attempting to use AI mapping features. Thank you for your patience, and please follow our status page for further updates. https://status.getsilverfin.com/
- monitoring Mar 17, 2025, 08:56 AM UTC
A temporary fix has been deployed, and the service is working again. However, users may still experience some delays in the process. Our team is actively monitoring the situation to ensure stability. Thank you for your patience and understanding.
- resolved Mar 17, 2025, 10:02 AM UTC
This incident has been resolved.
Minor March 13, 2025 Delayed syncs 4h 33m Syncing
Started Mar 13, 2025, 09:18 AM UTC· resolved Mar 13, 2025, 01:51 PM UTC
- investigating Mar 13, 2025, 09:18 AM UTC
We are currently experiencing a delay in the nightly sync, which is causing a delay across the syncs. For further updates, keep an eye on our status page: https://status.getsilverfin.com/
- monitoring Mar 13, 2025, 12:35 PM UTC
The issue has been identified. We will keep monitoring the impact and the performance. For further updates, keep an eye on our status page: https://status.getsilverfin.com/
- resolved Mar 13, 2025, 01:51 PM UTC
The issue has been resolved. If you encounter further sync delays, please reach out to our Support. Our apologies for the inconvenience!
Minor February 20, 2025 Performance Degradation 1h 7m Silverfin
Started Feb 20, 2025, 03:26 PM UTC· resolved Feb 20, 2025, 04:33 PM UTC
- investigating Feb 20, 2025, 03:26 PM UTC
We are aware of an issue causing performance degradation across our platform. Our team is actively investigating and working to resolve the problem as quickly as possible. We apologize for any inconvenience this may be causing and appreciate your patience. For updates, please follow: https://silverfinnv.statuspage.io/ Thank you for your understanding.
- investigating Feb 20, 2025, 03:26 PM UTC
We are continuing to investigate this issue.
- investigating Feb 20, 2025, 04:33 PM UTC
We are continuing to investigate this issue.
- resolved Feb 20, 2025, 04:33 PM UTC
This incident has been resolved
Minor January 30, 2025 Not-authorized warning 2h 51m Silverfin
Started Jan 30, 2025, 09:19 AM UTC· resolved Jan 30, 2025, 12:10 PM UTC
- investigating Jan 30, 2025, 09:19 AM UTC
If you are experiencing the warning message: "You are not authorized to perform this action." we advise you to ignore it for now. We have determined that this is not a blocking issue and are currently further investigating this.
- monitoring Jan 30, 2025, 10:54 AM UTC
We have released a fix for this issue and are currently still monitoring it. Please contact us if the issue still persists. Our apologies for the inconvenience this may have caused.
- resolved Jan 30, 2025, 12:10 PM UTC
This incident has been resolved.
Minor December 5, 2024 Progress status of workflows and reconciliations keep loading 40m Silverfin
Started Dec 05, 2024, 02:39 PM UTC· resolved Dec 05, 2024, 03:19 PM UTC
- identified Dec 05, 2024, 02:39 PM UTC
We have identified the issue and are deploying a fix already.
- resolved Dec 05, 2024, 03:19 PM UTC
The incident has been resolved.