Silverfin Outage History

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Silverfin had 35 outages in the last 2 years totaling 12h 52m of downtime — averaging 1.4 incidents per month.

There were 35 Silverfin outages since May 23, 2024 totaling 12h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getsilverfin.com

Minor February 20, 2025

Performance Degradation

Detected by Pingoru
Feb 20, 2025, 03:26 PM UTC
Resolved
Feb 20, 2025, 04:33 PM UTC
Duration
1h 7m
Affected: Silverfin
Timeline · 4 updates
  1. investigating Feb 20, 2025, 03:26 PM UTC

    We are aware of an issue causing performance degradation across our platform. Our team is actively investigating and working to resolve the problem as quickly as possible. We apologize for any inconvenience this may be causing and appreciate your patience. For updates, please follow: https://silverfinnv.statuspage.io/ Thank you for your understanding.

  2. investigating Feb 20, 2025, 03:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 20, 2025, 04:33 PM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 20, 2025, 04:33 PM UTC

    This incident has been resolved

Read the full incident report →

Minor January 30, 2025

Not-authorized warning

Detected by Pingoru
Jan 30, 2025, 09:19 AM UTC
Resolved
Jan 30, 2025, 12:10 PM UTC
Duration
2h 51m
Affected: Silverfin
Timeline · 3 updates
  1. investigating Jan 30, 2025, 09:19 AM UTC

    If you are experiencing the warning message: "You are not authorized to perform this action." we advise you to ignore it for now. We have determined that this is not a blocking issue and are currently further investigating this.

  2. monitoring Jan 30, 2025, 10:54 AM UTC

    We have released a fix for this issue and are currently still monitoring it. Please contact us if the issue still persists. Our apologies for the inconvenience this may have caused.

  3. resolved Jan 30, 2025, 12:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 26, 2024

Degraded performance

Detected by Pingoru
Sep 26, 2024, 09:17 AM UTC
Resolved
Sep 26, 2024, 10:05 AM UTC
Duration
48m
Affected: Silverfin
Timeline · 3 updates
  1. investigating Sep 26, 2024, 09:17 AM UTC

    We are currently experiencing degraded performance across all our templates. Our team is actively investigating the issue, and we will provide an update as soon as possible.

  2. monitoring Sep 26, 2024, 09:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 26, 2024, 10:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2024

Platform performance - login

Detected by Pingoru
Sep 23, 2024, 02:14 PM UTC
Resolved
Sep 23, 2024, 02:56 PM UTC
Duration
42m
Affected: Silverfin
Timeline · 2 updates
  1. investigating Sep 23, 2024, 02:14 PM UTC

    We are currently experiencing delays that may impact login functionality and overall platform performance. One of our web servers encountered an issue, causing repeated restarts between 3:05 and 3:08 PM CET, which affected a number of customers. We are working to resolve the delay as quickly as possible.

  2. resolved Sep 23, 2024, 02:56 PM UTC

    In the meantime we have identified the issue and have released a hotfix for this. Everything should be back to working as normal. In the coming days we will keep monitoring it. Should you have any other issue or questions, please contact support on [email protected].

Read the full incident report →

Minor September 19, 2024

Delay retained earnings and opening balance

Detected by Pingoru
Sep 19, 2024, 08:56 AM UTC
Resolved
Sep 19, 2024, 10:17 AM UTC
Duration
1h 20m
Affected: Silverfin
Timeline · 3 updates
  1. identified Sep 19, 2024, 08:56 AM UTC

    We are currently experiencing delays in the rolling forward of retained earnings and opening balances, which may also affect overall platform performance. We have identified the issue and are working to resolve the delay as quickly as possible.

  2. monitoring Sep 19, 2024, 09:54 AM UTC

    A fix has been implemented, and we are currently monitoring the results.

  3. resolved Sep 19, 2024, 10:17 AM UTC

    This incident has been resolved

Read the full incident report →

Notice July 16, 2024

Silverfin partially unavailable

Detected by Pingoru
Jul 16, 2024, 02:24 PM UTC
Resolved
Jul 16, 2024, 02:24 PM UTC
Duration
—
Affected: SilverfinSyncingExportsSilverfin APISilverfin Authentication
Timeline · 1 update
  1. resolved Jul 16, 2024, 02:24 PM UTC

    We want to inform you that we had connectivity issues earlier. We sincerely apologize for any inconvenience this may have caused. All systems are now fully operational.

Read the full incident report →

Notice July 8, 2024

Temporary Login Issues for Users in Silverfin

Detected by Pingoru
Jul 08, 2024, 02:45 PM UTC
Resolved
Jul 08, 2024, 03:47 PM UTC
Duration
1h 2m
Affected: Silverfin
Timeline · 4 updates
  1. investigating Jul 08, 2024, 02:45 PM UTC

    We are currently experiencing some login issues with Silverfin, specifically affecting users. Users can access the environment but are getting logged out when they try to enter a file. We're actively investigating the issue and apologize for the inconvenience.

  2. identified Jul 08, 2024, 03:11 PM UTC

    The issue has been identified and remediation is on its way.

  3. monitoring Jul 08, 2024, 03:24 PM UTC

    The issue has been resolved, and we are currently monitoring the situation to ensure stability.

  4. resolved Jul 08, 2024, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 2, 2024

Synchronisation - references not shown

Detected by Pingoru
Jul 02, 2024, 08:19 AM UTC
Resolved
Jul 02, 2024, 10:11 AM UTC
Duration
1h 52m
Affected: Syncing
Timeline · 4 updates
  1. investigating Jul 02, 2024, 08:19 AM UTC

    You may encounter difficulties viewing references in the drop-down menu while setting up synchronisation. Our team has identified the cause and is actively working on a solution. We apologise for any inconvenience and will provide updates as soon as they are available.

  2. identified Jul 02, 2024, 08:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 02, 2024, 10:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 02, 2024, 10:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 23, 2024

Back ground processes causing delays.

Detected by Pingoru
May 23, 2024, 07:22 AM UTC
Resolved
May 23, 2024, 09:49 AM UTC
Duration
2h 26m
Affected: SyncingExports
Timeline · 4 updates
  1. investigating May 23, 2024, 07:22 AM UTC

    We are currently experiencing issues with the background processes, some document functionalities are affected which can cause delays. Our technical team is actively investigating the issue to identify the root cause and implement a resolution as quickly as possible. We understand the inconvenience this may cause and are prioritizing the restoration of normal service.

  2. investigating May 23, 2024, 07:24 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 23, 2024, 08:17 AM UTC

    We've identified the issue and are currently monitoring the situation. Our team has taken initial steps to reduce the impact and is keeping a close watch on the system to ensure things stay stable. Thank you for your patience and understanding.

  4. resolved May 23, 2024, 09:49 AM UTC

    This incident has been resolved.

Read the full incident report →