Silverfin experienced a major incident on July 27, 2026 affecting Silverfin, lasting 17h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2026, 01:41 PM UTC
We are currently receiving reports that users are encountering an error message when attempting to log in to the platform. Our team is actively investigating the issue and will provide updates on this page as soon as more information becomes available.
- investigating Jul 27, 2026, 02:36 PM UTC
We would like to inform you that our team is still investigating the issue. In the meantime, you can use the URL "https://auth.getsilverfin.com/" to log in to the platform as a temporary workaround. We will provide our next update here at 17:00 CET. We apologize for any inconvenience caused and appreciate your patience.
- monitoring Jul 27, 2026, 02:51 PM UTC
We have identified the issue and are currently monitoring the situation closely. We will provide updates here as soon as we have more information. We sincerely apologize for the inconvenience caused.
- investigating Jul 27, 2026, 02:56 PM UTC
We would like to inform you that we are still investigating the situation. We will provide updates here as soon as we have more information.
- monitoring Jul 27, 2026, 03:12 PM UTC
Our teams have identified the issue and implemented a solution. We are closely monitoring the situation to ensure stability. We will provide our next update tomorrow, 28/07, at 9:00 AM CET.
- resolved Jul 28, 2026, 06:47 AM UTC
Yesterday, some users were unable to log in to the platform due to a firewall rule that incorrectly blocked traffic between our internal services. Our teams have identified the cause and the steps needed to resolve it. Since then, we've had no new reports from users and detected no unusual login activity. We're closing this incident now. If you're still having trouble, contact us at [email protected]. We apologize for the inconvenience and thank you for your patience.