Silverfin experienced a minor incident on October 13, 2026 affecting Silverfin, lasting 3h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 13, 2026, 08:08 AM UTC
You may experience occasional delays or error screens while loading pages. Our team is actively working to resolve this issue and restore full performance. We sincerely apologize for any inconvenience.
- identified Oct 13, 2026, 08:42 AM UTC
Silverfin services are currently stable. While brief, minor delays may still occur, we continue to monitor the performances. We appreciate your continued patience!
- monitoring Oct 13, 2026, 08:42 AM UTC
Silverfin services are currently stable. While brief, minor delays may still occur, we continue to monitor the performances. We appreciate your continued patience!
- resolved Oct 13, 2026, 12:00 PM UTC
Following a planned database upgrade on Monday night, a data synchronization issue on the servers caused intermittent slowness, page errors, and potential display delays on Tuesday morning. We resolved the issue and systems have been operating normally since. Please rest assured that no data was lost. While our internal checks indicate no incorrect data was shown, we are finalizing a comprehensive audit. If you suspect any information reviewed or exported on Tuesday morning was inaccurate, please share the file and page details with our support team, and we will verify it promptly. Our apologies for any inconvenience!