Is Silverfin down?

We are currently receiving reports that users are encountering an error message when attempting to log in to the platform. Our team is actively investigating the issue and will provide updates on this page as soon as more information becomes available.

We would like to inform you that our team is still investigating the issue. In the meantime, you can use the URL "https://auth.getsilverfin.com/" to log in to the platform as a temporary workaround. We will provide our next update here at 17:00 CET. We apologize for any inconvenience caused and appreciate your patience.

We have identified the issue and are currently monitoring the situation closely. We will provide updates here as soon as we have more information. We sincerely apologize for the inconvenience caused.

We would like to inform you that we are still investigating the situation. We will provide updates here as soon as we have more information.

Our teams have identified the issue and implemented a solution. We are closely monitoring the situation to ensure stability. We will provide our next update tomorrow, 28/07, at 9:00 AM CET.

Yesterday, some users were unable to log in to the platform due to a firewall rule that incorrectly blocked traffic between our internal services. Our teams have identified the cause and the steps needed to resolve it. Since then, we've had no new reports from users and detected no unusual login activity. We're closing this incident now. If you're still having trouble, contact us at [email protected]. We apologize for the inconvenience and thank you for your patience.

We are currently receiving reports that users are unable to log in to the platform. Our team is actively investigating the issue. We apologize for the inconvenience and will provide an update as soon as more information becomes available.

We have identified the root cause of the issue and access to the platform has now been restored. If you continue to experience any new issues, please contact our Support team directly at [email protected]. We apologize for the inconvenience and thank you for your understanding.

Some users may experience issues when accessing templates. We are currently investigating it. Our apologies for the inconvenience!

We have identified the root cause of the issue and are currently working on a resolution. Our apologies for the inconvenience!

The issue with accessing templates has been resolved, and the situation is now stable again. Please keep reaching out to Support if you are facing troubles. Our apologies for the inconvenience!

If you are currently unable to log in, we are currently further investigating it. Our apologies for the inconvenience!

All users should be able to log in again. Please keep reaching out to Support if you are facing troubles. Our apologies for the inconvenience!

We are currently receiving reports that sync runs are stuck in the queue. We are currently investigating the issue and will provide updates as more information becomes available. We apologize for the inconvenience.

We have successfully identified the root cause and are currently implementing changes. During this period, you may still experience temporary disruptions with data syncs, exports, and imports. Please monitor our status page for further updates as we work to fully restore services.

Due to the performance incident, your synchronisation can be incomplete. If you need the latest data now, please synchronise your client file manually. Other client files will be auto-recovered tomorrow. You may during this recovery period still experience slower performance with synchronisations, exports, and imports. We are monitoring the situation closely and will intervene if needed. We invite you to monitor our status page for real-time updates as we work to fully restore all services. In at most one hour's time we will provide you with an update! Thank you for your patience, and our apologies for the inconvenience caused.

We continue to monitor the situation. Manually triggered syncs are currently being processed as expected. If you require updated data, please synchronise your client file using the button with the two arrows at the top left of your file. Other client files will be re-synced by tomorrow. You may still experience degraded platform performance during this recovery period, as our platform is under heavy load. We are keeping a very close eye on the system and doing everything we can to increase speed and performance. Thank you for your patience!

We continue to monitor the situation closely. While the platform load is steadily improving, we are keeping a very close eye on the system to ensure stability. Manually triggered syncs are being processed as expected. If you require updated data right away, please synchronize your client file manually using the button with the two arrows. Other client files will be automatically re-synced by tomorrow. Our team is doing everything possible to maximise speed. Thank you so much for your ongoing patience!

Silverfin recently experienced a performance incident that caused a temporary backlog in our sync queue, as well as some overall platform slowness. We can confirm that everything is now working as expected. If you continue to experience any issues, please reach out to our Support team directly. We apologise for any inconvenience this may have caused and appreciate your patience.