Silverfin Outage History

Silverfin had 37 outages in the last 2 years totaling 208h 5m of downtime — averaging 1.5 incidents per month.

There were 37 Silverfin outages since July 8, 2024 totaling 208h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getsilverfin.com

Minor July 1, 2026

Accessing templates

Detected by Pingoru: Jul 01, 2026, 10:04 AM UTC
Resolved: Jul 01, 2026, 10:43 AM UTC
Duration: 38m

Affected: Silverfin

Timeline · 3 updates

investigating Jul 01, 2026, 10:04 AM UTC

Some users may experience issues when accessing templates. We are currently investigating it. Our apologies for the inconvenience!
identified Jul 01, 2026, 10:18 AM UTC

We have identified the root cause of the issue and are currently working on a resolution. Our apologies for the inconvenience!
resolved Jul 01, 2026, 10:43 AM UTC

The issue with accessing templates has been resolved, and the situation is now stable again. Please keep reaching out to Support if you are facing troubles. Our apologies for the inconvenience!

Read the full incident report →

Major June 23, 2026

Login issue

Detected by Pingoru: Jun 23, 2026, 03:05 PM UTC
Resolved: Jun 23, 2026, 03:20 PM UTC
Duration: 14m

Affected: Silverfin

Timeline · 2 updates

investigating Jun 23, 2026, 03:05 PM UTC

If you are currently unable to log in, we are currently further investigating it. Our apologies for the inconvenience!
resolved Jun 23, 2026, 03:20 PM UTC

All users should be able to log in again. Please keep reaching out to Support if you are facing troubles. Our apologies for the inconvenience!

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Major June 23, 2026

Sync

Detected by Pingoru: Jun 23, 2026, 08:35 AM UTC
Resolved: Jun 23, 2026, 01:26 PM UTC
Duration: 4h 51m

Affected: SyncingExports

Timeline · 6 updates

Read the full incident report →

Major June 9, 2026

Platform access

Detected by Pingoru: Jun 09, 2026, 07:50 AM UTC
Resolved: Jun 09, 2026, 08:13 AM UTC
Duration: 22m

Affected: Silverfin

Timeline · 2 updates

investigating Jun 09, 2026, 07:50 AM UTC

We are currently receiving reports that some users are encountering the error message: "There was an issue getting your page." Our team is actively investigating the issue and working to identify the root cause. We will provide updates as soon as more information becomes available. Our apologies for the inconvenience.
resolved Jun 09, 2026, 08:13 AM UTC

Silverfin experienced a temporary increase in system load, which caused some service issues. Everything should now be working as expected. If you continue to experience any issues, please contact our Support team directly. We apologize for any inconvenience caused.

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Notice June 4, 2026

Slowness Workflows and Reconciliations

Detected by Pingoru: Jun 04, 2026, 09:56 AM UTC
Resolved: Jun 04, 2026, 12:17 PM UTC
Duration: 2h 21m

Affected: Silverfin

Timeline · 2 updates

identified Jun 04, 2026, 09:56 AM UTC

We are aware that workflows and reconciliations might be experiencing slowness/failing to load certain parts. We are working on resolving this as soon as possible. Our apologies for the inconvenience!
resolved Jun 04, 2026, 12:17 PM UTC

The cause of the slowness has been resolved. Once again our apologies for the inconvenience!

Read the full incident report →

Minor March 25, 2026

Workflow access

Detected by Pingoru: Mar 25, 2026, 08:18 AM UTC
Resolved: Mar 25, 2026, 11:35 AM UTC
Duration: 3h 17m

Affected: Silverfin

Timeline · 3 updates

investigating Mar 25, 2026, 08:18 AM UTC

We are receiving reports that users are experiencing issues/error message ("There was an issue getting your page") accessing workflows within the files. Our developers are aware of the issue and are currently investigating it.
investigating Mar 25, 2026, 11:03 AM UTC

We are receiving reports that users are experiencing issues/error message ("There was an issue getting your page") accessing workflows within the files. Our developers are aware of the issue and are currently investigating it.
resolved Mar 25, 2026, 11:35 AM UTC

Following the update we provided, the issue with accessing workflows has been resolved and the situation is now stable again.

Read the full incident report →

Major March 24, 2026

Delayed syncs & Mapping saving error

Detected by Pingoru: Mar 24, 2026, 08:03 AM UTC
Resolved: Mar 25, 2026, 11:02 AM UTC
Duration: 1d 2h

Affected: SilverfinSyncing

Timeline · 13 updates

Read the full incident report →

Minor February 11, 2026

Manual Rolling forward

Detected by Pingoru: Feb 11, 2026, 10:32 AM UTC
Resolved: Feb 11, 2026, 12:43 PM UTC
Duration: 2h 10m

Affected: Silverfin

Timeline · 2 updates

identified Feb 11, 2026, 10:32 AM UTC

You may notice the manual opening balance values are not being rolled over. We are currently working on a fix.
resolved Feb 11, 2026, 12:43 PM UTC

The manual roll forward of the opening balances and retained earnings is once again working as expected. In case these values are incorrect or missing, do not hesitate to contact Support. Our apologies for the inconvenience!

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Notice January 29, 2026

Platform slowness

Detected by Pingoru: Jan 29, 2026, 07:55 AM UTC
Resolved: Jan 30, 2026, 10:08 AM UTC
Duration: 1d 2h

Affected: Silverfin

Timeline · 2 updates

identified Jan 29, 2026, 07:55 AM UTC

We’re aware that some users have experienced intermittent slowness and performance issues over the past few days. Our team is actively investigating and working to resolve this for those affected. We apologise for any inconvenience caused.
resolved Jan 30, 2026, 10:08 AM UTC

We’ve implemented changes that have improved Silverfin performance. We’re continuing to monitor the situation closely due to elevated traffic levels. Thank you for your patience, and we apologize for the inconvenience.

Read the full incident report →

Notice January 28, 2026

Delayed/Slowness on the Platform

Detected by Pingoru: Jan 28, 2026, 03:06 PM UTC
Resolved: Jan 28, 2026, 04:29 PM UTC
Duration: 1h 22m

Affected: Silverfin

Timeline · 2 updates

identified Jan 28, 2026, 03:06 PM UTC

Our platform is currently under high stress, leading to slow responses and longer load times affecting the overall performance. Our apologies for this inconvenience.
resolved Jan 28, 2026, 04:29 PM UTC

The platform should be back to its usual speed, as the load on our platform has dropped, we will continue to monitor and follow this up in the following days. Our apologies for this inconvenience.

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Minor January 27, 2026

Delayed platform response

Detected by Pingoru: Jan 27, 2026, 02:36 PM UTC
Resolved: Jan 27, 2026, 04:03 PM UTC
Duration: 1h 27m

Affected: Silverfin

Timeline · 3 updates

investigating Jan 27, 2026, 02:36 PM UTC

We have noticed that using the platform is not as responsive as usual which is affecting overall performance. We are investigating this further.
monitoring Jan 27, 2026, 03:08 PM UTC

We have implemented a fix and we are currently monitoring the results.
resolved Jan 27, 2026, 04:03 PM UTC

As the fix have been implemented, we keep monitoring the system. If you are still experiencing issues, please do not hesitate to contact our support! Our apologies for the inconvenience!

Read the full incident report →

Minor December 17, 2025

Sync delays

Detected by Pingoru: Dec 17, 2025, 07:59 AM UTC
Resolved: Dec 17, 2025, 01:24 PM UTC
Duration: 5h 25m

Affected: Syncing

Timeline · 3 updates

monitoring Dec 17, 2025, 07:59 AM UTC

You may experience some delays regarding the syncs. Our teams are aware and are monitoring the situation.
monitoring Dec 17, 2025, 09:20 AM UTC

A small percentage of client files are experiencing delays with their bookkeeping sync. We are remediating the situation and expect those files to be synced in the next hour or two.
resolved Dec 17, 2025, 01:24 PM UTC

All client files that were affected have now completed syncing, but we will continue to monitor the files and systems. If any problems arise, please contact our Support team.

Read the full incident report →

Notice December 5, 2025

Chat unavailable

Detected by Pingoru: Dec 05, 2025, 09:11 AM UTC
Resolved: Dec 05, 2025, 09:31 AM UTC
Duration: 20m

Timeline · 2 updates

identified Dec 05, 2025, 09:11 AM UTC

Due to Cloudflare's current issues, our chat (and other support functions) is currently unavailable. As soon as Cloudflare restores itself, we will be back operational. https://www.cloudflarestatus.com/
resolved Dec 05, 2025, 09:31 AM UTC

Cloudflare seems to have resolved the issues, our chat is once again available.

Read the full incident report →

Major December 3, 2025

Adjustments & Slow performance

Detected by Pingoru: Dec 03, 2025, 04:51 PM UTC
Resolved: Dec 03, 2025, 05:21 PM UTC
Duration: 29m

Affected: Silverfin

Timeline · 3 updates

investigating Dec 03, 2025, 04:51 PM UTC

We have been made aware that adding new adjustments isn’t possible at the moment. We’re working on a solution and will let you know as soon as the fix is live. This can also impact the communication tab.
investigating Dec 03, 2025, 04:54 PM UTC

We are continuing to investigate this issue.
resolved Dec 03, 2025, 05:21 PM UTC

The fix have been implemented. We are currently still monitoring the system. If you are still experiencing issues, please do not hesitate to contact our support! Our apologies for the inconveniences!

Read the full incident report →

Minor September 9, 2025

Platform slowness/technical issues

Detected by Pingoru: Sep 09, 2025, 08:45 AM UTC
Resolved: Sep 09, 2025, 09:55 AM UTC
Duration: 1h 9m

Affected: SilverfinSyncingExports

Timeline · 4 updates

investigating Sep 09, 2025, 08:45 AM UTC

You may encounter some issues while using Silverfin right now. We're aware of the problem and actively investigating. Our apologies for the inconvenience.
identified Sep 09, 2025, 08:59 AM UTC

We have identified the cause of the issue and are actively working to resolve it.
monitoring Sep 09, 2025, 09:40 AM UTC

We believe to have resolved the issues Silverfin was experiencing. We are currently monitoring the situation.
resolved Sep 09, 2025, 09:55 AM UTC

We believe the issues have been fully resolved. Our sincere apologies for the inconvenience!

Read the full incident report →

Minor August 8, 2025

Exact Online synchronisation

Detected by Pingoru: Aug 08, 2025, 08:58 AM UTC
Resolved: Aug 08, 2025, 02:13 PM UTC
Duration: 5h 14m

Affected: Syncing

Timeline · 3 updates

investigating Aug 08, 2025, 08:58 AM UTC

We have been notified of syncing issues with Exact Online. We have reached out to Exact Online to investigate the cause of the issue and get the sync working again as soon as possible. Our apologies for the inconvenience.
identified Aug 08, 2025, 09:45 AM UTC

It seems there are some issues on Exact Online's side with the API. More info here: https://status.exact.com/ This seems to be causing the error message in Silverfin. As soon as Exact Online resolves this, the sync should once again work as expected.
resolved Aug 08, 2025, 02:13 PM UTC

We are closing this statuspage as the issue is not on our end, but synchronisation issues remain due to Exact Online's ongoing API trouble. You can follow here for more updates: https://status.exact.com/

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Notice July 30, 2025

Sync update

Detected by Pingoru: Jul 30, 2025, 08:41 AM UTC
Resolved: Jul 30, 2025, 02:51 PM UTC
Duration: 6h 9m

Timeline · 2 updates

monitoring Jul 30, 2025, 08:41 AM UTC

Our developers have implemented a new update where syncing using the arrows (in the top left or right corner) should now be sufficient. If this does not work, please provide the names of the files and links so our support team can access the files directly. We deeply regret the disruption caused and greatly appreciate your patience and understanding during this situation.
resolved Jul 30, 2025, 02:51 PM UTC

We have monitored the incoming stream of tickets, and the issue now appears to be resolved. Support will still be available for tickets via [email protected]. Tomorrow, we’ll be available starting at 9 AM via chat. Once again, we apologize for the inconvenience caused, and thank you for your understanding.

Read the full incident report →

Minor July 29, 2025

Sync error

Detected by Pingoru: Jul 29, 2025, 07:00 AM UTC
Resolved: Jul 30, 2025, 08:36 AM UTC
Duration: 1d 1h

Affected: Syncing

Timeline · 4 updates

investigating Jul 29, 2025, 07:00 AM UTC

We have received reports about synchronisation trouble. We are investigating the issue and are trying to resolve this asap.
investigating Jul 29, 2025, 07:15 AM UTC

We have received reports about synchronisation trouble. We are investigating the issue and are trying to resolve this asap. Furthermore, we have been notified of this also having an impact on adjustments in prior years, which we are looking into.
monitoring Jul 29, 2025, 08:45 AM UTC

We have reverted a change which resolved the issue. If you notice that the figures are incorrect, you can reset the synchronization via File Edit -> Sync -> switch sync Options: 1: This is for when you only want to synchronize from a specific period onward. 2: Disable the sync. 3: Synchronize everything that is available. Please note, if you have worked with other synchronization packages before, you should choose option 1. This is a manual task, which will provide quicker results. All other files will be processed during the overnight synchronization. We are actively addressing the ongoing issues, but as this has impacted all files during the nightly sync. By tomorrow, all files should be fully resolved. Urgent files can always be reported to support. Please note that all our clients have been affected by this issue, and we are doing our best to help everyone as efficiently as possible. This may result in some delays in our responses. Thank you for your understanding
resolved Jul 30, 2025, 08:36 AM UTC

We have resolved the ongoing with the syncs. You can resolve any differences by running a normal sync in the file if you need to continue working in the file. All files will be resolved automatically during the nightly sync, Our sincere apologies for the inconvenience.

Read the full incident report →

Minor July 28, 2025

Sync: Internal Server Error

Detected by Pingoru: Jul 28, 2025, 01:42 PM UTC
Resolved: Jul 28, 2025, 03:49 PM UTC
Duration: 2h 6m

Affected: Syncing

Timeline · 3 updates

identified Jul 28, 2025, 01:42 PM UTC

Due to an update related to synchronization, you may encounter syncing issues. We are aware of the situation and are actively working on a resolution.
monitoring Jul 28, 2025, 02:30 PM UTC

The solution has been applied; could you please attempt to sync your file once more? If an error message persists, please contact Support. Our apologies for the inconveniences!
resolved Jul 28, 2025, 03:49 PM UTC

The sync should be working once more without error messages. Please reach out to our Support if the issue persists!

Read the full incident report →

Major July 7, 2025

Login/platform issue

Detected by Pingoru: Jul 07, 2025, 08:30 AM UTC
Resolved: Jul 07, 2025, 11:27 AM UTC
Duration: 2h 57m

Affected: Silverfin

Timeline · 3 updates

investigating Jul 07, 2025, 08:30 AM UTC

We are currently experiencing intermittent networking issues. We are investigating this.
investigating Jul 07, 2025, 09:05 AM UTC

We are currently experiencing intermittent networking issues. We are investigating this. However, it looks like this has an impact on logging into the platform and the sync performance.
resolved Jul 07, 2025, 11:27 AM UTC

The platform should be accessible and working for all users. If noticing any slowness or blocking messages, please reach out to support!

Read the full incident report →

Minor May 12, 2025

Failing saving report changes

Detected by Pingoru: May 12, 2025, 09:03 AM UTC
Resolved: May 12, 2025, 10:30 AM UTC
Duration: 1h 27m

Affected: Silverfin

Timeline · 3 updates

investigating May 12, 2025, 09:03 AM UTC

We are aware that changes made to reports cannot currently be saved, and we are actively investigating the issue to resolve it.
identified May 12, 2025, 09:58 AM UTC

The issue has been identified, and a fix is being implemented.
resolved May 12, 2025, 10:30 AM UTC

The fix has been implemented. Please try making changes to your report again. If the issue continues, don't hesitate to contact our Support team for assistance.

Read the full incident report →

Minor April 17, 2025

Delayed response time

Detected by Pingoru: Apr 17, 2025, 01:00 PM UTC
Resolved: Apr 18, 2025, 01:31 AM UTC
Duration: 12h 30m

Affected: Silverfin

Timeline · 3 updates

identified Apr 17, 2025, 01:00 PM UTC

Our platform is currently experiencing general performance issues affecting most functionalities. Our team is actively working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience, and thank you for your understanding.
monitoring Apr 17, 2025, 02:57 PM UTC

A fix has been implemented and we are monitoring the results. To address any potential remaining issues from the incident earlier this week, we performed a reset of the syncs last night instead of a regular sync. This led to more data being synced, resulting in the current delay. Our team is still actively monitoring it. The sync is running, but it may take longer than usual.
resolved Apr 18, 2025, 01:31 AM UTC

This incident has been resolved.

Read the full incident report →

Minor April 17, 2025

Delay syncs

Detected by Pingoru: Apr 17, 2025, 06:51 AM UTC
Resolved: Apr 17, 2025, 08:04 AM UTC
Duration: 1h 12m

Timeline · 3 updates

identified Apr 17, 2025, 06:51 AM UTC

Currently, there is a delay with all our syncs. Our team is aware of the issue and is actively monitoring the situation. The syncs are running, but may take longer than usual. Thank you for your patience and understanding.
identified Apr 17, 2025, 07:01 AM UTC

We are continuing to work on a fix for this issue.
resolved Apr 17, 2025, 08:04 AM UTC

To address any potential remaining issues from the incident earlier this week, we performed a reset of the syncs last night instead of a regular sync. This led to more data being synced, resulting in the current delay. Our team is still actively monitoring it. The sync is running, but it may take longer than usual. We sincerely apologize for the inconvenience and thank you for your understanding.

Read the full incident report →

Notice April 14, 2025

On-premise sync

Detected by Pingoru: Apr 14, 2025, 01:19 PM UTC
Resolved: Apr 14, 2025, 02:46 PM UTC
Duration: 1h 27m

Timeline · 3 updates

investigating Apr 14, 2025, 01:19 PM UTC

Currently, there is a known issue affecting all on-premise syncs. We have identified the problem and are actively working on a solution. Thank you for your patience!
monitoring Apr 14, 2025, 02:04 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 14, 2025, 02:46 PM UTC

We’ve addressed a general issue regarding on-premise syncs. To resolve this, we kindly ask all our clients to restart the Silverfin sync service. If this doesn’t resolve the issue, please provide support with an example file and the contact details of your IT specialist.

Read the full incident report →

Minor April 11, 2025

Mapping & Account names

Detected by Pingoru: Apr 11, 2025, 01:51 PM UTC
Resolved: Apr 14, 2025, 01:50 PM UTC
Duration: 2d 23h

Affected: Silverfin

Timeline · 4 updates

investigating Apr 11, 2025, 01:51 PM UTC

We have received multiple reports regarding mapping and account name issues. We are currently investigating the cause. For further updates, keep an eye on our status page: https://status.getsilverfin.com/.
identified Apr 11, 2025, 02:12 PM UTC

We were rolling out a feature to sync account names, it may cause some unexpected mappings. In the meantime we have disabled the feature until further research.
monitoring Apr 14, 2025, 08:02 AM UTC

A fix has been implemented and we are monitoring the situation.
resolved Apr 14, 2025, 01:50 PM UTC

This incident has been resolved.

Read the full incident report →