Silverfin experienced a minor incident on August 8, 2025 affecting Syncing, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2025, 08:58 AM UTC
We have been notified of syncing issues with Exact Online. We have reached out to Exact Online to investigate the cause of the issue and get the sync working again as soon as possible. Our apologies for the inconvenience.
- identified Aug 08, 2025, 09:45 AM UTC
It seems there are some issues on Exact Online's side with the API. More info here: https://status.exact.com/ This seems to be causing the error message in Silverfin. As soon as Exact Online resolves this, the sync should once again work as expected.
- resolved Aug 08, 2025, 02:13 PM UTC
We are closing this statuspage as the issue is not on our end, but synchronisation issues remain due to Exact Online's ongoing API trouble. You can follow here for more updates: https://status.exact.com/